I have an appointment for the installation with an fizz technician and I need a coax outlet and cable for the internet because I don’t have one in my house. Today, the COVID... View more
you must contact the support to let them know, and plan a new appointment
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz... View more
I have subscribed to a fizz home internet and I have made an appointment with a fizz technician for the installation. I need a coax outlet and cable since I don’t have one in my... View more
No, you do not need to pay for it
However, you must contact the support to let them know, in this way they can plan a longer appointement to give the time to install the... View more
I'm losing Internet connectivity every 2-3 days at the same time of day. Each time, when I connect to the modem I see that the WAN up-time has been reset to 00:00, and the LAN... View more
Hello Jonathan,
I apologize for the situation that you have experienced while you've tried to use your services.
After having a look at your account and connection, from... View more
when i put my address on the site it says that its not available but i know my neighbor have videotron installed and videotron is fizz parent company so how can i enter in... View more
Hi Jean-Wilbert, you will have to contact the customer Service either on Facebook messenger (https://facebook.com/fizzca.) or Fizz Website by oppening this link (https://fizz... View more
I have booked an appointment with a fizz technician to install my home internet and I just looked in the Community that Someone was installing his home Internet And his... View more
Hi Sactthegig! Thanks for your fantastic question.
It's every domain, a worker can do error. I think it's an mistake.
It's been a pleasure to assist you today. If you have... View more
For non-hygienic reasons, I can't live in my appartment for a month. Do I have to pay for the current month knowing that I don't use my Internet (and not having the modem)? Thanks! View more
Hi Stephanie! Thanks for your fantastic question.
For any reason u can't stop paying a bill. You can cancel your internet plan and return the modem, the re-subscribe to... View more
Is it possible to check internet speeds in my location before buying this service? Last provider I had brought our plan down due to our location not being able to get a certain... View more
Can you elaborate a bit more?
If you had a problem with the payment, your service will be paused for couples of days
You can add the fund and force the payment
You can... View more
Hello,
I’ve had FIZZ internet for over a year and have only had minor issues with it.
This evening, my modem stopped working. Only the power light is on and it flashes... View more
Hello Alejandra,
I see that you've already reached us in private. I've checked on my tools and I see that your internet connection is still offline. A colleague of mine has... View more
Christopher,
I suggest you to do a reset of your modem.
Insert a needle into the reset button located back to the center of the modem for about 35, 40 seconds and released it... View more
