The technician came, said didn't have enough line. Cancelled the appointment. I was told to wait for message to reschedule, but when I press "reschedule" it gets me to the... View more
Restart your Wi-Fi modem
Unplug the power cable on your Wi-Fi modem.
Make sure all the lights on the modem are off once you have unplugged it.
Wait... View more
hi, i purchased about 1 hour ago, a plan, and on one of the technician options, i chose a free installation, i changed my mind and want to add in the 30$ fee to help install... View more
I want to upgrade my internet plan. It says that it will be affected my the next month. But i want faster speed right now! How can i do that??? View more
Hello Cédrick,
Thank you for your question.
We understand that due to the recent events regarding the COVID-19 outbreak, there is a high demand for a faster internet... View more
Eldji,
Try to reset your modem.
Put in a needle 15/20 seconds into the reset button located on the back at the center of the modem. Release it after.
Wait 3,4 minutes to see... View more
That probably explains why my internet connection just shut off randomly and never seemed to come back no matter what I did.
The one and only coax port in my house is also... View more
Hello Hoang,
I am truly sorry to hear about this unpleasant experience you have been through.
I have verified your conversation history and account and I see that my... View more
Hello Hoang,
I have verified your modem in my tools and it appears to be offline. Could you please disconnect the modem from the power outlet and verify if the coaxial cable... View more
