Hi Stephanie,
Thank you for reaching out to us.
Having checked in my tools, I can see that there is currently an incident reported in your area and this interferes with... View more
Internet has been down since at least 3:00 PM. Followed steps 1-7 on the "My Wi-Fi network is cutting out. How do I fix it?" page to no avail (including factory reset). The... View more
Hi Lucas,
Thank you for bringing this to our attention.
I understand and I'm sorry for the situation.
I checked on your account and on your connection signals where I can... View more
The wifi has been down all day and we restarted it but it still won't work. I'm trying to connect to it but it says "wrong password" but it is the right default one. View more
Hi Nataliya,
In order to assist you with this matter, please contact us directly and provide us with a photo of the back of the modem where we can see the Default Wi-Fi Key... View more
Internet completely stopped while I was working. Both wired and wireless connections are down. Tried a factory reset in the modem. Seemed like I had internet for a few seconds... View more
Hi Simon,
Thank you for bringing this to our attention.
Having checked in my tools, I can see that there is currently an incident reported in your area and this interferes... View more
I unsubscribed from my internet plan with Fizz and I'm wondering if there is a cost to return the modem at the Canada Post office or will the clerk just scan the code and I... View more
Hi Julianne,
Thank you for letting us know about this.
Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30... View more
Salut Arianne
Désolé, vous rencontrez des problèmes Internet.
Il semble avoir un panne dans Rosemont
Avez-vous essayé de redémarrer le modem?
Avez vous... View more
Hi Alexandre,
Thank you for bringing this to our attention.
Having checked in my tools, I can see that there is currently an incident reported in your area and this... View more
I got an answer from the technical department that I can’t have internet at my address, they told us many times to try again. Finally I got an email that there is already... View more
Hi Rachel,
I understand and I'm sorry to learn about this situation you encountered.
You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as... View more
Hi Gwenvael
I will post the full procedure only to be sure that you did the steps 4 and 5
If you need to add a new credit card
1- In your Fizz account, go to My... View more
