Hello Stephane,
Sorry about this, this here a forum with customers like you. Her is the way to contact Fizz, all is online, you cannot contact them by phone.
Log into your... View more
Can you please advise how this works exactly. I have subscribed to an internet plan and have installation scheduled for tomorrow. I thought this was done online but I never... View more
Hi Tina
No worries. The install technician will be bringing the modem to your place during the installation appointment.
You can see more info here: https://fizz... View more
Guys I am confused ,what do I really need to do when I go to Canada post ,and my code bar it is my id number ? ,I don't have printer print out my bars ,when I go to post canada... View more
Kashif, here is a link on the modem return process. It states to print out or write out your ID number (under the bar code) to avoid shipping charges.
https://fizz... View more
I returned my Wifi modem back, why still receiving a reminder that fizz company did not receive it ???
As I checked the post track number, it has shown it is delivered on 30... View more
sometimes when I'm scrolling on the internet my Wi-Fi is fine then it suddenly becomes very slow and when im gaming my ping randomly spikes from 30 ping to 1100 ping and idk... View more
Hi Ozifa
Please try restarting your modem. Then test your connection with a device connected directly to the modem by ethernet.
If the problem continues with wifi, you... View more
I live near guy Concordia metro in Montreal. All day (Oct. 14th) the internet has been down and I have to use my data. Is there an outage in my area? I have restarted my modem... View more
Hi Olivia
Your modem is well connected to Fizz network.
Please check your account to make sure your plan payments are up-to-date.
Then try restarting your devices... View more
The technician came in but nothing was installed. We didn't have what we needed at home. We didn't reschedule. Come to find out I've been charged 57.61 out of my account this... View more
Yamba,
Is it an outage in your area?
You have forgotten to set your credit card information? The delay to bet back the service when you do a payment too late is at least 2... View more
Hi Yamba
Please logon your account to check your plan status.
If service is suspended and you need to update your payment info, here are the instructions:
Here are... View more
I'm trying to connect at the internet and I have no signal. WiFi is working but no internet. Hard cable is connected, bu t no internet is running
Someone has the same issue? View more
Hello Gerzain,
Apologies for the encountered issue.
I have verified your modem in my tools and it's status does not seem to be ok. Please unplug the modem from the power... View more
