I switched from Telus to Fizz using the same cell number. But my family can not call my cell from their phone, serviced by Magic Jack. Other people can call me with other... View more
Hi Cathy
If you recently switched over, it can take a day or longer before all providers update their systems.
If others are able to call you without any issue, there is... View more
Hi Cathy
The APN setting is used for mobile data only. It won't change your calling.
Check here for some tips on can't receive calls: https://fizz... View more
A little background:
I have Full Unlimited US and Canadian Coverage.
Mobile Data works fine and is always on.
Making and receiving calls works all the time.
I cannot... View more
Hello James
First we should rule out whether the sender is having any problems.
Is it happening with a specific US sender or multiple?
Can you confirm whether the US... View more
Hi, the Artfone 3G is compatible with 3G network only.
It will not work on LTE network.
The phone has limited use, but it will work on Fizz network. View more
I have been with Fizz for almost 2 years now, since the Beta days, and today I take some time to ask this question.
My cellular reception is poor. Most of the time, I only get... View more
Hi Andre. Some phones display different bars (less) even they work very well. There is no standard for "bars". We have more phones here, in the same place, and they not show the... View more
I am a fizz member looking to sign up a friend. The area where they live is clearly in the fizz cover area (very close proximity to me), but when they go to sign up fizz tells... View more
Monica reach fizz to know what is exactly the problem for your friends. Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at... View more
I was looking into RCS and found this in Fizz's FAQ section: https://fizz.ca/en/faq/whats-rcs-messaging-android-phones
I am using a Pixel 3 on the latest version of Android... View more
Hi Kent,
Thank you very much for reaching out to us.
The RCS service is offered by Google. To report a problem or comment on the service, you must therefore use the... View more
Been transfering from videotron and now since thursday evening I dont have service. Fizz transfered my number but still not activated, i discussed with five tech support from... View more
what does it mean if i keep getting calls that goes directly to voicemail. its from different people but the same number (everyday). i cant even answer because the phone does... View more
Hi Bikervens
When you block a number, the call will go directly to your voicemail (instead of ringing on your phone).
You may be the victim of caller id spoofing. If... View more
