Hi,
I ordered a home internet. My appointment is set for 29 Oct, but i need the internet much faster for work purposes. Do you have any idea if i can obtain a sooner... View more
Hi Mohamed
You can login in and try to reschedule your appointment. You will need to check daily to see if someone has cancelled their appointment. View more
Hi Michael
Go to https://fizz.ca/en/internet
Then select your plan, then click on Next
and enter your postal code, does your address show up on the list?
Otherwise... View more
I want to have help for installing a doorbell. I have a metal door with a small window. And I want to know if some router are better to configure the mac adress? View more
Hi Robert
Which doorbell do you have in mind?
You have to check the specs/requirements of the device you want to install.
Some work only with 2.4 GHz WIFI only and not... View more
Looks like illegal torrent activity from your IP address, when torrenting Music, video, or apps, etc... illegally from the internet the title owner logs your IP address, they... View more
Hi George
You can reset the modem to original factory settings by pressing and holding for 10+ seconds the small button at the back of your modem, with a pen or a paperclip. View more
Hi i had an appointment on october 17th 2020 from 7:30 am to 12:00 pm and no one showed up. What is next for me to do? I was also fully charged for the month which is very... View more
Hi Chloe
Don't give up. It can happen that they are running behind, they can even show up late.
Please check your front door, your phone and your email to see if there... View more
I need to be using the 2.4 wifi channel in order to set up a Bluetooth device. How do I switch my wifi to the 2.4 channel? (I believe I am currently on 5G, as my Bluetooth... View more
Hi Alexia
There are 2 ways you can do this:
1. Thru the Fizz app
2. By going to http://192.168.0.1/login.htm (user: cusadmin and your wifi password)
By default, both... View more
I signed up for Fizz internet last night for the 50/10 for 50$ a month. There was a * saying that billing cycle will only start once the technician comes. My scheduled... View more
Hello Anny
Fizz is a prepaid service. So you have to pay upfront before obtaining the service. Once you sign-up, the first month's fee is charged to your credit card.
It... View more
Usually works better and the setup is easier if you buy the complete kit, like Asus or Netgear mesh system.
If you don'y have dead spots in your home then the extra expense is... View more
Hi, I'm moving in a new apartment in the same building next week, is it possible for me to do the installation myself? I'm already a client. I see next appointments are at the... View more
Hi Marion
Please consult the moving instructions from Fizz:
https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
On moving day, you will... View more
