Today, while gaming, I noticed lag spikes to the point it even disconnected me.
So I checked the jitter and made a ping test. I've seen a ping of over 7000ms and during my... View more
Hi Donovan,
I understand and I'm sorry for the inconvenience you're currently experiencing.
Would you kindly please unplug the coaxial cable from the coaxial outlet and the... View more
I'm in my second week of 60Mbps download / 10Mbps upload internet service, and now that I'm back to working from home, I'm attending conference calls daily. No matter how close... View more
Hi Devon,
I understand and I'm sorry for the inconvenience you're currently experiencing.
Would you kindly please unplug the coaxial cable from the coaxial outlet and the... View more
I am having problems with connecting to my work VPN (via barracuda). According to my IT, this is because it uses the same IP address as my router, causing my internet connection... View more
Hi Oliver
You need to change your private network ip, connect to the modem and change the LAN IP
1. Log in at: 192.168.0.1 from the web browser of any device.
2. Log... View more
Hi Manon
All plans modifications will be effective your next billing cycle
This is the text from the guide
Important – any change to your plan must be made 48 hours... View more
Already tried restarting with incognito, from my phone's browser, etc.
Always stops at the same step.
I can't give you money if I can't finish the order
:D View more
I’ve been presenting many issues on my end, I reached out to support in previous weeks and they managed to send a technician to replace my modem ( the wifi connection drops... View more
Thanks guys for the tips , however as I mentioned before , I have already tried with all the browsers available (chrome , safari , Firefox , edge and internet explorer in legacy... View more
I have been a fizz customer for a year or so and never had issues with the speed. Lately (the last month or so) the internet has been really slow. Am I the only one?
I thought... View more
Hello Idefix,
Thank you for reaching out to us.
Apologies for the situation experienced. I had a look at your account and modem connection, and I could tell you that from... View more
Can anyone tell me if a router is better than wifi extender to pair with Fizz modem ?
I have problems in my home with reception and i need something to make it work in other... View more
Hi Victor
You are better off with a router than a wifi extender.
Asus make good routers, with more functionality compared to the Fizz Modem
This one is not bad Asus... View more
24 hours passed and the reschedule is not showing , even though its not my mistake , no one came in the last appointment. And now i have to wait again View more
Hi Rami,
I just checked on your account and I can see that a colleague of mine just escalated a ticket for you to our dedicated team.
You will be notified via email by us once... View more
I'm trying to schedule a day for the interne instalation but it doesn't let me finish the order. I entered all the information and even my credit card number but at then end... View more
Hi Soumia,
I understand and I'm sorry for the inconvenience. In this case, I kindly invite you to delete your browser history together with the cache memory and cookies before... View more
