Hi,
When trying to connect to my Fizz network, I am prompted to enter the "Network Security Key". On the back of the modem there's a P/N number and an CM MAC number: is the... View more
I recently moved to a new apartment, and while the technician from fizz tried to connect the modem, he mentions there is no entrance for the cable from Vidéotron any where in... View more
Yes contact the support, since the technicien must install the cable if not present
Try with this instructions, I tried now and I was able to have the chat bubble.
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- Go... View more
Hello. I just had a technician come into my apartment and do a test and told me hes unable to get any signal although while I was signing up it said I could have it available in... View more
Hello,
I just got FIZZ internet and the modem shows all the correct lights flashing. However, it says no IP address in settings (using a MAC). What do I... View more
Where did you check that? In the MAC?
The modem can need 15 minutes the first time to complete the configuration and updates
Try to reboot the modem probably a temporary... View more
Hello Kirojan,
I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to your situation and... View more
I ordered home internet and a full installation for an extra 30$. The technician was not able to install my internet for reasons beyond my control and I couldn't reschedule... View more
Hello Gabriela,
Thank you for posting your concern and for letting us know about it. I'm truly sorry that you had an unpleasant experience!
I see that you've already... View more
I have credit card info on fizz account that is used to make payment automatically. But my payment this time was failed. And i cannot reach any customer support to fix it. And I... View more
Hello Tatiana,
I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to your situation.
If... View more
Internet cuts off all the Time and then it's connected but no internet. WiFi is not working also to use Ethernet Cable.I have to work from Home and I need proper Internet. View more
Did you already try to do a factory reset?
If you want to re-enable the Wi-Fi capability of your Fizz Wi-Fi modem, you'll need to reset it to its factory settings by holding... View more
