FIZZ technician came to the house, installed internet, but did not change anything on the Videotron internet phone modem connection. Now Videotron phone is not working, can you... View more
Is the phone connected to the videotron router? If yes you should contact vidéotron.If you want to contact Fizz support, here below how to do soCHATGo to this page https://fizz... View more
Since yesterday, my wifi has been on and off periodically, shutting down for 30-45 seconds at a time but this all day long, anybody else having the same issue?
Thank you! View more
It is famous issue for Fizz Internet Service. I had the same problem for few months (off and on every day for few times). I chatted with Fizz and they sent a technician to my... View more
The title explains it pretty much. I've reset my ethernet network. Unplugged, replugged my PC, unplugged, replugged the modem. Is the modem configuration preventing me from... View more
In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best... View more
Hi,I got Fizz home internet about two months ago, and when it works it's great and I have no issues with speed, but sometimes all my devices lose their connection, and Fizz... View more
If you haven't already done so, one thing you should check is the coaxial cable connected to the modem. You can try replacing the cable with a new one and make sure it is... View more
If you already checked the modem and the cable, you need to contact the support
CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login... View more
3 lights are lit: power at the top, wireless network at the bottom and the flashing downpointing arrow.
It lasted for hours now. I tried plugging and unplugging both the power... View more
Here are a couple of things you can check:
1. The coaxial cable must be properly screwed in on both ends. Try switching to another coaxial cable.
2. Verify that your Internet... View more
My installation appointment is fast approaching and I wanted to hear from you guys about how your appointment went? Was the technician on time, did it go well, how long etc... View more
Yes the technician was more than on time. The appointment was between 5 & 8 but he called me at 3 PM to see if I was available sooner so he was at my house within 10 minutes. I... View more
Several codes here : https://community.fizz.ca/questions/2042667-referral-code-25-bonus
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If you have any question about mobile or internet subscription please let us know. View more
