You must do a factory reset
You can try to reset to original settings by pressing and holding for 20 seconds the small button on the back of your modem, with a pen or a... View more
Will my modem be shipped to the adress where I live (which is where i want it) or the adress linked to my credit card (which is 3 hours away from where i live lol)? View more
Hi community,
I’ve never had to speak with Fizz for a technical issue until now, and they have been completely useless so far. I have an issue similar to this one... View more
Hello Chris,
I apologize for this unpleasant situation that you experienced.
After having a look into your account, I could see that you managed to access our support... View more
NO, I can't? What kind of customer service is that? NO SERVICE! 3 days without Internet and you can't do anything but tell me to be patient? AMATEUR HOUR! Do not sign up for... View more
Hi PeterG,
In one of your other posts, you mention that red/orange light may be appearing on your modem.
The red light can indicate that the modem is no longer working and... View more
3 days - NO INTERNET! When I can get on someone else's internet - NO SERVICE from Fizz! "We're sorry"..."Be patient"..."There is some works in your area" (Nice English, by the... View more
Hello PeterG,
I apologize for this unpleasant situation that you experienced.
After having a look into your account, I could see that you managed to access our support... View more
Kind dumb, but I moved recently, and my name does not show on the intercom at the entrance. There is no way for the fizz crew member to reach on my door, just the entrance of... View more
Maybe you could just indicate on the intercomm with a post-it next to your appt number : "Call here for the Fizz technician" ;)
.
Sometimes we don't need to search too far ;) View more
Hi Michele,
I've just checked your internet connection and everything is looking good now. Your modem is on-line and the signal are within specs.
If this issue will be... View more
Wifi is connected, when I try to open even google, it says hitron has blocked my page as per my settings, not sure what that is? Two other devices are working fine on same router. View more
Hi Oshin,
Thanks for your fantastic question.
In your case I suggest contacting a fizz customer service by clicking on the green chat bubble available in your account... View more
When I ordered internet, I needed to put my new adress for the delivry service and my current adress as the Credit card adress. At first it didn't allowed me, but i refreshed... View more
Hi Marie-France,
You need to do a factory reset by pressing and holding for 10 seconds the small button at the back of your modem, with a pen or a paperclip. View more
