I activated my SIM card and set up my number etc, when i put it in my phone i get a SIM not taken in charge error and i cant open my phone at all when the SIM card is... View more
Aryane
It seems that your phone is SIM locked
If your phone is locked, ask the mobile provider who supplied your phone to help you unlock it
Because Fizz is not the... View more
Hi, why my phone make a call but I don't see it in my log of the appeals?
And it is very strange because I don't have this persons in to my agenda.
LOL.
This persons he call... View more
Hi Jean
This happens with all the provides, it is called call spoofing.
This is a when a third person tries to impersonate you changing their caller id using VoIP... View more
Zakhar is it totally broken? If yes you can buy a new one in your fizz account or here https://fizz.ca/en/sim-card and you will be able to change the number of your new sim card... View more
Hi Claudia
I tried yesterday and I got a white page,
you must contact the support
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your... View more
I changed my plan from another operator to fizz, I was able to reactivate but the account still shows "pending activation" ...... now I need to buy more data and I can't View more
Hi Andres
this can be that the transfer is not complet, you need to wait 2 hours
If after 2 hours the account is still in pending mode, you need to contact the support to... View more
Hi Zissy
Your family and friends will hear that message play if they have only local calling included in their plan instead of Quebec-wide or Canada-wide calling.
If... View more
I am giving you 48 hours to fix my issue with the credit card. After this I am switching providers. I had to use someone else's credit card which is aboslutely apalling. Your... View more
Hi Bojan
Here we are users, you must contact the support to solve the payment problem
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to... View more
Hi Do,
In this case, I kindly invite you to delete your browser history together with the cache memory and cookies before you try again to acquire the perk.
Also, you can try... View more
I had an issue that I spoke with a representative about on chat. They couldn't solve the issue so made a ticket, and I received an answer by email. I was just curious if I can... View more
Hi Daniel,
If a ticket was opened, you can reply to the email, someone will answer back.
I do not think they will close the ticket before your problem is completely solved. View more
Marcelo, this feature can be solved directly in your phone's settings and is independant of Fizz. Your phone is probably set to block unknown callers. For iPhone, go to:
-... View more
