Is there a technical reason we can't carry our existing phone number from a Saskatchewan area code (306) to fizz? I understand fizz is a Quebec/Ottawa thing, but I've been... View more
Hi Kevin, my wife and I were in a similar boat after moving to Quebec and wanting to get the better Québec cell phone plan prices but keep the Ontario numbers we've had forever... View more
I never see the chat buble.i'm logged in almost every hour. I'm looking at the bottom of my profile. But i see nothing. Is there anything else i should do? This is starting to... View more
The chat bubble will appear during their work hours so try again in a few hours. If you still don't see it, you can force it to pop-up by navigating to your "help" section in... View more
Looking to follow up with anyone to see if they got two factor authentication codes (2FA) working with Fizz as of yet? If so what was the resolution? View more
My internet worked before, but one day it just suddenly stopped (after I ran out, though since then I've been gifted some bandwidth so I should be fine).
I did switch phones... View more
Did you see this error message when you visit www.FIZZ.ca ? If yes, too bad you run out of base data. Gift data is usable . Need wait next billing cycle. It's a bug. View more
After 3 days of my plan issue, the support didn't found my plan....
are you serious ??? I received my contrat and Fizz team dont know what his business doing???
Fizz seems... View more
This seems more like something your phone should be in charge of, no? Unless you called in to Videotron specifically to have them block the number at the network side I wouldn't... View more
There is a known problem with receiving short code texts. Fizz are still working on it, but many people report that they still don't work from several companies. View more
When its time to pay fizz for mobile plan its always working but when its time to use their plans it is not working.
They changed my plan for unlimited texts and calls and... View more
Hello Gabriel,
There is a ticket escalated for this issue. Following the resolution we will get back to you via e-mail.
We apologize for the inconvenience.
Ionut View more
Account is fully in order and paid. Plan is active. I have voice and sms, but no mms. Connected to LTE. Restarted phone 4 times, Tried with another phone with same results. It... View more
Go to My profile --> Contact form --> complaint. Wait reply after 24 hours.
If you're not satisfied, go to contact form --> followup a complaint, DO NOT open a new complaint. View more
