My mms texts are not working, I have 4 GB of data and used 0.8mb but my MMS are not working. My phone is brand new with lots of available storage. SMS works fine View more
Did you check the APN
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
https://fizz.ca/en/faq/i-cant-send-or-receive-multimedia-text-messages-why View more
You need to unsubscribe
https://fizz.ca/en/faq/unsubscribe
Cancelling WITHOUT keeping your number
Log into your Fizz account to do it yourself:
Go to My plans... View more
I tried to use codes which are shown here
https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding
But the system showed me the message: Connection problem or invalid MMI code... View more
Received a new SIM Card.
Did the activation on the Web Site.
Received the confirmation E-Mail that activation is complete.
Installed the SIM Card in Samsung phone and I have... View more
Did you try it in an other phone? Check again if it is well inserted
Was the phone sim unlocked?
If it is locked contact your previous provider and ask for the unlock code View more
As one of the early Fizz mobile beta testers, I'm really disappointed on Fizz now. I tried to use the data addon since 2 months ago, but never be able to use it.
Fizz... View more
Hello Anne ,
I see on your account that you are in touch with our Customer support. A ticket has been raised towards our technical team regarding this issue in order to be... View more
Question: didn’t solve my problem yet, « I used my old Sim card to get a new number but my data doesn’t work why? The phone works well but dat doesn’t » View more
Hi Itad,
As I have checked your account I see that you bought 2 Add-ons. The purchase is not completed and I have escalated the issue to our technical team. They will... View more
It does include part of the Ottawa area, as long as you stay on videotron's towers. Turn roaming off on your phone if you want to be sure. As to extra charges, there will be no... View more
This has to be the worst company i ever dealt with.
First month i activated my voicemail and it was working fine for a week. Then it started telling me it wasn't included in... View more
Hi Frédéric,
I am sorry if you fell like we don't want to help you. As I have checked your account I see that there is a display issue affecting your activation. Your... View more
Hello Milagros
I am sorry about this situation. I see that you were able to contact us through other channels and my colleagues have escalated this towards our technical... View more
I'm not able to make calls to USA even thou i'm currently on the Canada + USA plan. When I place a call to the USA I receive an automated msg stating my current plan doesn't... View more
