I chose a plan with unlimited calls and coverage of Québec on 11 april, NOW, only 5 days pass, 15 april, I can't make a call, it shows no data on my plan View more
Hi Nannan,
In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the... View more
I have received one email about the failure of automatically payment. I have included a new credit card number and I have saved as default card more than 3hours ago. I need the... View more
Why didn't Fizze disconnect me from Fido? Why do I have to pay twice?
After I switched from Fido to Fizz, a month later I received a bill from Fido for the last month with a... View more
It is a problem to check with Fido. If they transfer your phone number they are supposed to close the account. Check in your contract with Fido and contact their support to see... View more
I am just looking for confirmation as the wording in the Stabilization Period notice is sightly vague. It mentions that as long as I subscribed before April 12th (which I did)... View more
According to Fizz we're keeping the introductory prices even if we're making changes during stabilisation period.Hopefully, there will be no surprises about this.
"Once the... View more
Fizz did not charge me for my payment, and then they sent me an email saying that my account is suspended. I've tried to update my paying method but nothing works! I only have... View more
Some people have mentioned having thier known good cards not renew properly. They seem to fix the issue by removing and readding the credit card and it has been reported to work... View more
Your current browser may be preventing the action.
If you can, use PC.
Try different browser. Also clearing cache/cookies and browsing incognito mode may help. View more
I had to cancel my old credit card because of fraudulent activity. I thought I had put in my new information but i missed a step which I now fixed. Unfortunately i got an... View more
Log onto your account. You will find a link to update your payment and then make your payment.
You can also go to the email about your payment having failed. From those emails... View more
From this link
https://fizz.ca/en/faq/how-do-i-unlock-and-redeem-an-upgrade
Here’s how to add an Upgrade to your plan:
Go to Overview in your Fizz account.
Scroll below... View more
This has to be one of the worst companies I have ever had to deal with and I only hope people would be smart enough to get out while they can. I should have realized that things... View more
