New customer. I followed Transfer of phone number instructions. Now 3 hours later no text message from Fizz to insert sim card. I did receive a text message from unidentified... View more
Hi. Even you have data, you have to setup your phone. You may execute the text message from Fizz or see here https://fizz.ca/en/faq/what-are-fizz-network-settings-apn In case of... View more
Hi !! With the new iPhones coming out I am wondering, is fizz planning on having a 5g speed limit available? Or will it just max out at standard LTE speed? Thanks you... View more
Hi NvK,
Fizz is a MVNO (Mobile Virtual Network Operator) for Videotron, I doubt it will come at the same time. The infrastructure for 5G can be quite pricey as it requires... View more
Hi! I just add a travel plan 60 min phone calls for brazil but i cant call. There is a message in portuguese saying that i cant do any call because its blocked. I tried with 2... View more
Sorry Vanessa yes the add-in is ok when you are in Quebec to phone to Brazil. You can check if you can buy a brazilian Sim card or if you can have an application to be able to... View more
I had an issue that I spoke with a representative about on chat. They couldn't solve the issue so made a ticket, and I received an answer by email. I was just curious if I can... View more
Hi Daniel,
If a ticket was opened, you can reply to the email, someone will answer back.
I do not think they will close the ticket before your problem is completely solved. View more
I still don't see the chat bubble and my ad blocker is not on. My issue is that I lost my sim card, so I got a new one delivered(same phone number) and I am trying to use that... View more
Hi Brittany
Try this first: Log into your account to change your SIM card (My plans > Manage > Change SIM card).
If you need help from Fizz, you can contact customer... View more
Hi, since I received my sim card from fizz and activated it and placed it in the sim card port while my phone was off and turned it on after, it says that I'm unable to text or... View more
Hi Mishel
After restarting your phone, if it prompts you for an unlock code, it means your phone is still locked with Fido. In this case, you can call Fido for the unlock... View more
I know this is a repeating topic! But I can't understand why there is no app to manage the account and participate to community hub! Participating to community hub requires a... View more
Yes! it's crazy how its uses our data when we spend too much time on the community hub changing window to window and doing refreshes to see new questions. If there would be an... View more
Chloé, please read here for some troubleshooting tips: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
You can also contact customer support by chat... View more
I have signed up to this plan. I want to know if my phone and service will work WHEN I am in the US also? Can I call local there or to Canada from the US while I'm there (in... View more
