Hello Eduardo,
Apologies for the situation encountered.
Having a look into your account, I could see that your plan is working and all the services are active.
Could you... View more
Ever since I moved with Fizz, all the pictures I should be receiving by text message are getting a message "You received a large multimedia message that your device was not able... View more
Hi Marina
To gift data from your plan to other Fizz members. Go to My Plans → Click gift from the account → Start Gifting -> Gift to a new fried Enter the phone number or... View more
Hi Mark
try to empty the cache and use the browser in private mode
Are you sure that your friend has a data plan?
This is the guide
https://fizz... View more
hello i ordered my sim and registered it on december 2020 .. so i get bunos points of $50? or $60. (don't remember how much) I would like to know when can use it? already paid 2... View more
Hi Hanie
I you activated your plan in december you must received 50$ credit at your 2 payment
It will be used starting from the 3rd payment
This is the full guide: https... View more
Hi Alexander,
Did you mean to change your name when you call someone or in you FIZZ account?
If it's for your FIZZ account then you will have to go in your profil... View more
I paid for a SIM card and I never received it. What do I do I need my SIM card that I paid for there is no number to call that's not easy to contact them I don't know how to... View more
Hi Ibrahem,
Can you please check if you entered the correct address on the order form?
If that is the case and the SIM was not delivered, I invite you to place a new order for... View more
Why fizz charged the complete monthly subscription charge for one week of usage as I ported my mobile number from fizz to bell & I request to get the extra charged money for my... View more
Hi Mahesh
This is the rule, the mobile plan is not calculated prorate
However, if this was your first month, you have a 15 days trial period
Check here
https://fizz... View more
I'm new to Fizz, just trying to see my current usage. When I click on details under the My Plan page, I never get the page to load...it just won't appear. Everything else works... View more
Hi Dominique
In the last month this bug seems to be pretty common.
You can try to refresh the page or use the browser in incognito mode
You can also contact... View more
