When I login to my account I see multiple phone numbers that have been activated/de-activated that I never authorized. Now getting billed for one of them... need help getting... View more
Hi Adam
Please logon to your account to check the status of your plan(s). If someone has accessed your account without your consent, you need to change your password and... View more
A little background:
I have Full Unlimited US and Canadian Coverage.
Mobile Data works fine and is always on.
Making and receiving calls works all the time.
I cannot... View more
James
The only thing I can suggest is more testing and contact Fizz again if you know the problem is service related.
Some suggestions:
1. Try testing your SIM card... View more
Mark,
Yes, if you have the Canada/USA coverage, you wont have any other charge.
It's for occasional use in partner's zone.
If you are visiting Canada or USA for more than 3... View more
Hello. My dad changed his credit card number and forgot to update it on the website. They cut his line this morning and they send this link to reactivate dans do the payments... View more
Hi Lea
Here are the steps to update a payment method, and associate it to your plans:
1. In your Fizz account, go to My Profile
2. Click on Payment methods.
3. Click... View more
I have been with Fizz for more than 18 months. I have been using same credit card since the beginning to pay for my monthly bill.
Last week, I received a new credit card -... View more
Hi redhead
You said you get payment method declined when you put another card, I had the same issue. Try removing the old one and trying the new one. Personaly i had to wait... View more
the expire date of my visa card is next week. so I have to enter the new account number to pay my bills, I clicked on my profile. then chose the payment method and added a new... View more
Hi Navid
Here are the steps to update a payment method, and associate it to your plans:
1. In your Fizz account, go to My Profile
2. Click on Payment methods.
3. Click... View more
I need to change my sim card provider, purely to produce a proof of address. Unfortunately, some awful beaurcratic entity I am working with won't accept bank statements or tax... View more
Hi Kurien
The monthly mobile bills produced contain your Fizz account number but no other personal info.
To see your name and address, you need to access/print the... View more
Hi, the Artfone 3G is compatible with 3G network only.
It will not work on LTE network.
The phone has limited use, but it will work on Fizz network. View more
