I filled up my wallet before leaving. Now that I am in Los Angeles, I can receive texts, but cannot call out, text out or use data. I have roaming on, in my advanced parameters... View more
Hi Kristina,
You have coverage Canada with your plan, so you are unable to use your services included in your plan, in USA.
I can also see that you added money in your... View more
Your data on your plan is linked to the coverage you have chosen. The biggest coverage plan is Canada + US so your data in your plan will be used if you are traveling anywhere... View more
While roaming in Turkey for transit i used the "Turk Telecom" network and was able to make calls back to Canada and internationally to the UK, even though i bought the travel... View more
Here is a quick followup on my support request about Europe Travel Data Add-on. Finally, it took 4 days to activate add-on. So I lost 4 days of service without any apology or... View more
Hi Artem,
Good to know everything works correctly for you and we are really sorry for the inconvenience.
There are no APN settings on iPhone, you are right. You can use... View more
Hello, I am considering switching but its not clear what happens with I travel outside of the "green" area. Honestly, I live in Ottawa, can travel frequently to Montreal to see... View more
Arrived to Ireland today and here is what happened. I wasn't able to buy an add-on without connecting me to free Wi-Fi. You add-on description says that we can buy an add-on... View more
The issue with Fizz SIM cards is that the APN is just plain wrong with just the SIM. You have to manually change it. I searched Google for changing APN on iOS 12 and found this... View more
Those decisions are probably made higher up the chain and when it makes business sense for Fizz. You won't get a proper answer here and likely not from support either. Just keep... View more
Is there a way to pay like 7$ to access your plan (data, talk and text) from a foreign location instead of paying for foreign data, foreign minutes and foreign text? View more
You can use "wallet" feature by putting money in it. You'll be able to use all features ( data, sms, calls, travel, international calls .... except voice mail - voicemail... View more
Hello. I have the Canada + USA coverage, and I understand this allows me to use my data, minutes, texting, in the US and Canada. However, now that I am in the US, I cannot call... View more
Please visit https://fizz.ca/en/faq/resolving-issues, wait a few seconds until you see the green bubble on bottom right, click it and start chat View more
So if I pick Canada Coverage with 4GB of data, unlimited calling and text as part of my plan and travel say to New Brunswick which is not part of the subscription area are there... View more
In your example of traveling to New Brunswich the 3 consecutive months of using partner network applies and that is the only restriction at Fizz.
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"The majority of your usage... View more
