Hi Rachel
The calls are not working outside Canada and USA
Important : You will not be able to make calls while roaming outside your Canada or the United States... View more
I'm traveling abroad for more than two months, so I wonder How can I temporarily freeze my cellphone; not paying the whole amount of my plan bcoz I don't use at all for two... View more
Hi Ahmad
As others mention, Fizz is prepaid service and does not offer temporary suspension.
What you can do really depends on whether you want to keep your number or... View more
I currently pay 28$ for 2GB of data and simply want to add United States of America for a 2 months travel. Since Fizz is a web platform, I always thought the goal was to achieve... View more
Hey, is your question answered by now? If not, let us know! And if it is, please choose a best answer and close this topic :)
Have a great evening ! View more
Hi! I just add a travel plan 60 min phone calls for brazil but i cant call. There is a message in portuguese saying that i cant do any call because its blocked. I tried with 2... View more
Sorry Vanessa yes the add-in is ok when you are in Quebec to phone to Brazil. You can check if you can buy a brazilian Sim card or if you can have an application to be able to... View more
So in won’t have time to wait for the billing cycle to change and need to use my phone with QC plan in Vancouver. At least the data. How can I go about with this? Any add-ons... View more
Hi Mathieu,
If you're going to Vancouver with a Quebec only coverage mobile plan, I'd suggest you head over to My plans-> Manage plan-> Travel and select the Pay as you go... View more
I have the data Europe travel add on - and it works fine for browsing, using apps, (roaming is on) but the phone won't send out any texts (SMS).... I have a Samsung Galaxy A20... View more
Hi Wissam,
If you wish to transfer calls ( call forwarding ) I'd recommend you check our FAQ here and see if it helps:
https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding... View more
Hi Mark
When you have Canada & USA coverage, it means you can use your phone in both Canada and USA. If you have any questions about a specific town or area, you can check... View more
I'm in Romania and bought the corresponding Travel Add-on, however for my surprise it doesn't work. I see it was purchased but I have no data. How can I fix this? thanks View more
Hi Eduardo
You have to enable mobile data and mobile.
Check online to see which cell providers are in Romania. You have to connect to a cell provider that is a partner... View more
how can i do a forward for calls as I will be travelling in europe for work for several months? does the SMS and calls also work for receiving? i will not be sending View more
Derek if it’s for several months it would be better for you to have a Sim there with a plan. It can cost you 2 or 3$ per month;) and you can keep your plan here with the 10$ if... View more
