Hi,
I have been losing the internet connection every 10/15 minutes this morning, very annoying,
When I go the the modem UI, 192.168.0.1, it says connected to WWAN since... View more
Parphane,
Sorry to hear about your situation.
It might be an error in your area due to a high demand.
Therefore, I recommend you contact Fizz as quickly as you can.
Here’s... View more
You are confusing 5G WIfi with the 5G mobile
You have 5GHz Wifi and 2.4 Ghz Wifi
Yes you can disable the 5Ghz Wifi from the Application
also from the web
1. Log in... View more
Anybody else experiencing slower internet speeds these days? I am plugged in through an ethernet port but my download speeds are only 4-5 mps as opposed to 10 mbps. Are they... View more
I signed up in December and experienced a slow down in speed this week, my issue was resolved by powering down the Fizz Modem, and my personal router. Waited about two minutes... View more
a technician with a videotron minivan came to my house saying that their was a technical issue with my internet connection. I didn't call for a technician. He only worked from... View more
Hi Justin,
That’s strange.., but we are users so I cannot tell you what the reason of the visit was.
.
I believe that you should get an email or message beforehand.
.
I... View more
Hi Gregory,
I will try to book couple of weeks before, you need to connect a check the slots are availables
- Log into your Fizz account and click on My plans.
-... View more
I just logged into my account for the first time since I moved last week and for some reason I don't see that my internet plan has been transferred to a new address... all it... View more
Hello Emma,
Apologies for the encountered issue.
I have verified your account and I see that a colleague of mine has created a ticket to our technical team to investigate... View more
Will both Videotron and Fizz modem work at same time connected to cable? Or is there something at the head end that must be switched from one to another? I ask because I also... View more
this might help u
https://community.fizz.ca/questions/2197180-sine-belong-quebecor-swapping-videotron-internet-fizz-internet-require-anything-particular View more
When on the re-scheduling screen, after selecting a new and available time slot, I select save, the button turns grey and nothing happens... Can you please confirm whether this... View more
Ralph,
Normally, you can re-schedule a new appointment before 20 hours of your previous appointment with the technician.
Please, contact the Fizz support tomorrow from 8h00... View more
My building does not allow any other companies for services apart from Cogeco, I already have 2 cell phone accounts with Fizz, is there a way for me to get the Fizz wiFi and... View more
Sylvain,
If the cable in your area is Cogeco, you cant subscribe to Fizz internet.
Fizz internet is only available where Videotron is the cable provider.
You can only have... View more
