I purchased a roaming plan 5$, sent two text messages 0.10$ each and then wallet says no funds available, got charged $4.80 roaming fee what is the point of buying a 5$ roaming... View more
Hello David,
Thank you so much for your message. I kindly wish to inform you that I checked your account and I see that you've reached us regarding this matter and one of my... View more
I won't have access to cell service for approx 2 months - is there an alternative way to have voice messages sent to my email AND how do you access voice mail from another device? View more
Hi David
Fizz does not offer an alternative, but you can use youmail as mentioned.
To manually access your mailbox, dial 1-514-647-0999 from a “Non Fizz” phone.
More... View more
Under travel the website only mentions Data, I don't find a single word on texts or phone calls.
Is it possible to still receive calls when travelling to Europe by purchasing... View more
Hi Andy
No you cannot have addon for the calls outside Canada and US
However, as suggested by Fizz you can use VoIP app ( I like fongo), and therefore buy data addons or... View more
I know Fizz will have to borrow from existing networks in the US (like any other Canadian company). So I’m assuming its about the deals theyve made with american providers... View more
Hello Derek,
There is indeed the possibility to use mobile services while being in the USA. You can either have the plan coverage Canada + USA, get travel Add-ons for this... View more
Hi Noura
Try restarting your phone.
Also please verify on your Fizz account that the correct TRAVEL ADD-ON has been purchased and activated.
If you have access to... View more
Most carriers including videotron offer a travel pass, you pay $7/day and can use in USA, or $11/day and can use in almost any country, would love to have one of these... View more
Hi Mos
Fizz calls are currently available only while you are in Canada or USA. It would be great if they can make calling available while we are in other countries as well... View more
Lyndon,
can you try to change browser or use it in a private mode
You can contact Fizz support by chat for help, from 8 AM to 9 PM every day:
1- Connect to your Fizz... View more
Hi Lyndon
you need a canadian travel addon or money in your wallet
https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one
https://fizz... View more
If I added10$ to My Wallet, why couldn’t I text or call from my fizz cellphone, while in England, ? I was only able to get calls, as were all the other cells, wiho didn’t add... View more
Hi Rachel
As Mike mention, for now, Fizz has calling service only while you are in Canada or USA.
For texting and data, make sure to enable roaming on your phone... View more
