Hello. I am a resident of the city of pincourt and use your internet since I moved here in october.
for the past 3 hours my internet has not been working and I have been trying to contact... View more
Hi Corey
Sorry you are having internet issues.
Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the... View more
I got an answer from the technical department that I can’t have internet at my address, they told us many times to try again. Finally I got an email that there is already internet commercial... View more
Hi Rachel,
I understand and I'm sorry to learn about this situation you encountered.
You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as... View more
I tried to connect to Fizz internet but I'm not lucky....based on search by my address.
Is there any way to find out if Videotron is expanding coverage of internet in Orleans ?
I was thinking... View more
Hi
For home Internet, you must try your address to see if it is eligible:
https://fizz.ca/en/internet
In most cases, if your address can be served by Videotron cable, then... View more
Can i keep my current internet provider until Fizz does work at my address ? I want zero interruption of internet when i change internet provider.... View more
Hi Hoang
Yes you can do
This is from the guide
Avoid doubling up.
Once your Home Internet plan is activated, don’t forget to contact your previous provider to... View more
Hello everyone!
Good news for Home Internet users.
There will be no need to take time off work when you move or install Fizz home internet.
There are now more time slots available... View more
BTW the new appointment times apply for new customers when selecting their installation date as well as for existing customers if they have to move. View more
Hello Fizz
I would like to ask you a question related to Fizz internet service. My family with three kids studding at school got a letter from their school board saying that videotron internet... View more
Osman
You need to cancel it, and return the modem
1- Log into your account and go to Manage.
2- Click on Unsubscribe.
3- Scroll to the bottom and confirm by... View more
Hi Tracy,
Indeed, I can see that you have an appointment for tomorrow morning.
Please check your connection after the technician's visit and let us know if you require any... View more
I’m thinking of getting a place outside of the city, and this area does have access to Vidéotron/Fizz. I would be keeping my current place as well. Can I sign up for two internet plans at different... View more
Hi FizzFanTim
Yes you can multiple service addresses on the same account. You would need to create a separate plan for each service address.
However it may be more... View more
Hi Benameur
If your new billing cycle was due in this days, you should also check the transaction history to validate that the payment was processed.
Check the led... View more
I changed internet because i heard that fizz was good but our wifi is very slow specially on messenger snap chat and i m worried when kids star school they use zoom video chat the modem if plugged... View more
Truth is most wifi routers perform the same, there's a legal limit on how strong the signal can be and they all operate at that power limit. You best bet would be to use signal... View more
