You can connected with the browser
- Open a web browser on any device and navigate to: 192.168.0.1
- Connect using the following information:
Username: cusadmin
Password... View more
Is there an internet outage last night? This morning I lost internet connection. But after rebooting the modem, the internet connection came back. It also happens a few days ago during the night... View more
I had the same problem this week, Tuesday around 7:30 pm, I lost the internet connection for 1 hour, I rebooted the modem after an hour the internet was back, I'm leaving in St... View more
I've been with Videotron Internet since July and I would like to move to Fizz Internet since I already have a cell phone plan with them. Will I be able to use the same modem or will I need to return... View more
You need to unscribe to Internet Videotron after your fizz internet will be activated and return their modem..
Subscribe to Fizz internet, choose a plan and a date of... View more
I just logged into my account for the first time since I moved last week and for some reason I don't see that my internet plan has been transferred to a new address... all it says is that my internet... View more
Hello Emma,
Apologies for the encountered issue.
I have verified your account and I see that a colleague of mine has created a ticket to our technical team to investigate... View more
Linlin
Just, connect you online to your account.
Add this new internet service , choose the choice of your plan and schedule a date and an hour of the intallation of the... View more
Internet cuts off all the Time and then it's connected but no internet. WiFi is not working also to use Ethernet Cable.I have to work from Home and I need proper Internet.... View more
Did you already try to do a factory reset?
If you want to re-enable the Wi-Fi capability of your Fizz Wi-Fi modem, you'll need to reset it to its factory settings by holding... View more
. I plugged back everything. Nothing, still the same. It has not solve my problem. I'm a student at university and I need Internet for my classes. With my part-time job, I need Internet... View more
Hi Valérie,
I'm sorry to hear about it!
I've checked your account and I see that your home internet plan is active. I've also verified your connection on my tools and I... View more
Hi,
I have not internet plan with Fizz, recently I received 2$ bonus for internet, I want to use this earned dollars in my mobile plan but I can't use them. Is there any idea or suggestion... View more
Congratz on achieving level 2! The mobile upgrades can be used only on a cell plan and the internet upgrades can be used only for home internet.
So for now, you can use the... View more
Hello Gregory ,
I'm really sorry to hear about this!
I've checked your account and I see that you've already chatted with one of my colleagues. He informed you that that... View more
Jeffrey,
Does your plan is coming back fonctional after this time?
It's supposed.
If not, contact the Fizz customer service by chat from 8h00 to 21h00..
First, connect you... View more
