I've been with Videotron Internet since July and I would like to move to Fizz Internet since I already have a cell phone plan with them. Will I be able to use the same modem or will I need to return... View more
You need to unscribe to Internet Videotron after your fizz internet will be activated and return their modem..
Subscribe to Fizz internet, choose a plan and a date of... View more
Hello Svetlana,
Fizz is aware that the Home internet service is slow or interrupted for some of its members. A dedicated team is currently working to address the situation... View more
It says the technician will have to check cable connection, not sure what does this means?
Should I have a cable Internet connection? Since right now I have a regular dsl Modem/Internet... View more
They are using Videotron network. The technician that came was a Videotron guy. I had Virgin Mobile before which uses Bell network so there wasn't a cable in my place. The... View more
I know the plans have unlimited bandwidth, but I still find it useful to check internet usage from time to time.
I could not find a traffic counter in the Fizz web portal. The Hitron modem's... View more
Our Fizz account does not show internet usage. Neither does the Fizz modem. Once the modem is restarted, the traffic counter is also reset.
Hc0468, like you mention, we have to... View more
Did anyone else experience an internet disruption today (2020-01-16) at around 13:52 ?The modem's lights were still normal (cyan for downlink, blue for uplink, etc), but suddenly all browsing failed... View more
No interruption on my end, but the problem you describe sounds like something with the modem, as I'm experiencing the same issue from time to time. By any chance, do you have... View more
I have Fizz as my phone provider but for some reason they don't seem to let me get Fizz Internet.
I'm in the Subscription area as best as I can tell by the maps
When I first Got fizz... View more
This happened to a friend of mine. It was website bug that was resolved by logging out and back in.
Another possibility is that Videotron is not the cable provider in your... View more
Sometime my internet stalls for a few minutes then goes back automatically. Do you guys experience similar problem? Is this because of internet connection or the modem? I'm using the modem/router... View more
Trang,
I dont find it normal.
For my own experience, my modem is completely fonctionnal all the time.
Try to reset your modem: put in a needle at the center , back of the... View more
Hello Miranda,
We've chatted a few hours ago about this situation and you confirmed that the internet service is working now. I've also opened a ticket on your account to... View more
I’m in the Westboro area, no Fizz internet available at my building. Just wondering if there’s plans to expand into Ottawa and if so when?... View more
