I have bought second home where I need Fizz internet. I plan to keep my current Fizz internet at least for one month. For a month I need Fizz internet in both houses. How can I do this?... View more
Prashant,
You just have to order a new Fizz internet plan to this place and fix an appointment with the technician for the installation.
When you want to cancel this plan, do... View more
1st = I don't have credit cards. How am I supposed to get Internet with Fizz?
2nd = What type of Internet connection has Fizz?
I'd like to pay the first month, get the modem-router... View more
You can use KOHO card - https://www.koho.ca/
You can unsubscribe from Fizz any time via your account.
Fizz uses Videotron infrastructure. The connection is very reliable. You... View more
Hello lpca,
Apologies for the encountered issues.
I have verified the modem on my end and there seem to be a few signals outside our functioning norms which can be the... View more
I am a new client and received my modem yesterday. Fizz's router wi-fi has a lot of range but keeps losing connection to internet for the first 24 hours. Now it is not even connecting. Wired... View more
Hello Eric,
I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.
Our contact methods can be... View more
I received a notice from my current internet provider, TekSavvy that my rate will increase on October 1 2020 as per decision from the CRTC. I would like to now if Fizz will also be increasing... View more
Hi Harvey
I have been a Fizz home internet customer for 18 months.
Like you, I was subscribed to a competitor prior to Fizz. The competitor couldn't match Fizz pricing, so... View more
Hi again Francois.
Fizz modem is able to provide internet simultaneously by cable on 4 different devices and by WIFI on 2 bands: 2.4 and 5 GHz for a total of 253 devices... View more
Hi,
I ordered a home internet. My appointment is set for 29 Oct, but i need the internet much faster for work purposes. Do you have any idea if i can obtain a sooner appointment ?... View more
Hi Mohamed
You can login in and try to reschedule your appointment. You will need to check daily to see if someone has cancelled their appointment. View more
For the past few weeks my Internet has been dropping, requiring a modem/router reset with the following setup and checks done:
I am set up in bridge mode, so no Wi-Fi required
- Internet... View more
Hi Michael,
I understand and I'm sorry to learn about the inconvenience you're experiencing.
I've checked under your connection parameters and signals where I can see that... View more
Hi Vincenzo
Are we taliking about the mobile or residential internet?
For the residential internet, please unplug the modem from the power outlet and verify if the... View more
Hi team, my internet has been not working for a week! The technician came last Friday and change the cabling but still I have no or just 2mb of internet, and intermittent!! It's painful... View more
Gerzain, that's an unfortunate situation you're in but since we are all users in this forum we can't help you directly. Contact customer support by logging in and accessing the... View more
