how can we get service from someone 4h no answer . no phone. no 1 here in the chat.how can iget my m

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nicolas B. 89672
nicolas B. 89672 Posts: 1 ✭✭
in Internet
i had someone installed fizz at 9h15. since then , internet is lagging going on and off. no one here in the chat. no phone number. facebook is the only way i could contact someone ... and answet 2h later. i want someone to come and take those back . and a full refund. this is the worst service ever.

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  • Julie L. 83740
    Julie L. 83740 Posts: 73 ✭✭
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    You can try the chat again, usually there is always someone answering the chat.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    nicholas,
    I suggest that you can do a factory reset of your modem.
    With a needle, hold on 35,40 seconds the reset button back of the center of the modem and released it after.
    Wait 2,3 minutes until you see again the lights of the modem.
    If your computer is directly connected to the modem with an ethernet câble, you'll see on the screen: Easy connect.
    Types twice the factory password code located back of the modem.
    Your internet connexion is supposed to be 100% functionnal.
    Then, connect your other devices to your wi-fi network with the same factory password code.
  • NinjaBunga
    NinjaBunga Posts: 201 ✭✭
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    I usually have good support through facebook messenger. However, I must admit that I never experienced any issues with my internet connection.
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