Why is my technician didn’t show up?

Othmane G.
Othmane G. Posts: 1 ✭✭
in Internet
I had an appointment today with a technician to get internet but he didn’t show up and I didn’t receive a call to inform me about the situation.... I’m working from home and I need it ASAP. Can someone help..?

Answers

  • Fizzy
    Fizzy Posts: 10,888 ✭✭
    Hi Othmane

    It is possible the technician is just running late. They can be 1 to 2 hours late for the appointment.

    If no one comes today, you will be able to reschedule another appointment yourself from the account by going to My Plans >> Manage Plan >> Appointments. The 'Reschedule' button will appear there, once 24h passed since the appointment was due. You can then choose a new date and time that's best suited for you.

    If you need to contact Fizz, you can contact customer support by chat:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Mastaiso
    Mastaiso Posts: 834 ✭✭
    Hi Othmane,

    Did the technician showed up?
This discussion has been closed.

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