Phone cut off?
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armelle B. #41260
Posts: 1 ✭✭
in My Mobile
After 3 beeps, line cut off
18
Answers
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Hi
Sorry for this situation. Some other customers are experiencing similar issue.
Try to manually search the network and select Fizz.EXT, make a test call and see if the situation is the same. Try also to put your phone in airplane mode, wait a few seconds, and test again.
You can also have a look here https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why for some steps and Fizz contact methods on the right-hand side.
You can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the help link page mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.
More information available here: https://fizz.ca/en/contact-us6 -
This issues seem to come from the fizz call server. You are not alone and i think Fizz is aware of the problem. So im sorry but i dont think you can do mutch but wait. Have a nice day
5 -
Hello Armelle,
Sorry for the situation encountered.
Can you please try the steps our community members suggested?
Please contact us in private if the situation still persists, in order to be able to help further and find a solution.
Here you can find how to reach us https://fizz.ca/en/contact-us
Have a great day!
Adelina5
This discussion has been closed.