Answered question

phone cutting off?

hello im having a weird problem since this morning when im making a call at 1:10 i get 3 beep then at 1:40 then call is cut off always at the same time i tried to restart my phone a couple of time no luck anyone knows what the hell is doing this?

Bruno
Bruno

Bruno

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1
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Whizz
Whizz

Whizz

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4
5000 / 5000
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Team

Hello Bruno,

Apologies for the situation experienced.
Could you please reach out to our support department following the steps Fizzy provided?
In the meantime, I suggest you try out the following steps:
Try to manually search the network and select Fizz.EXT, make a test call and see if the situation is the same. Try also to put your phone in airplane mode, wait a few seconds, and test again.
You can also have a look here https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why for some steps and our contact methods on the right-hand side.

Thank you for your understanding.
Have a good one.
-Bogdan

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Other answers

Diego
Diego

Diego

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0
10 / 100
points

the same problem is happening to me

Andrew
Andrew

Andrew

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0
11 / 100
points

I have the exact same problem and its frustrating to say the least: at 1m 10sec I get 3 beeps, at 1min 40sec, call drops.

Zhihao
Zhihao

Zhihao

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0
11 / 100
points

I have the same issue! @FIZZ HELP !!!

charlotte
charlotte

charlotte

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0
10 / 100
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Yes, I'm having the same problem

Same here, new issue since this morning, but I remember having it back in the days when Fizz was still in beta. Hopefully they will fix this soon, kind of frustrating...

Hi

Sorry for this situation.

If you have tried the troubleshooting steps: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-servi...
you should then Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on one of the help links from the Solution Hub, like this one: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account
4- The green chat bubble should appear after a few seconds in the bottom right corner.

More information available here: https://fizz.ca/en/contact-us

Jean-Maxim
Jean-Maxim

Jean-Maxim

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Level
0
11 / 100
points

I have the same problem!

Dominique
Dominique

Dominique

User level
Level
0
11 / 100
points

Same here this morning! Depuis ce matin c'est comme ça...

LauraCh
LauraCh

LauraCh

User level
Level
0
11 / 100
points

Same here... its frustrating

Albert
Albert

Albert

User level
Level
0
32 / 100
points

Same problem here and it's really annoying ! How can the problem be fixed ? Thank you

Albert
Albert

Albert

User level
Level
0
32 / 100
points

The Fizz.EXT solution seems to work for me. Thank you for the support

Hansong
Hansong

Hansong

User level
Level
0
24 / 100
points

This annoying issue happened in every calls I made for my phone this morning, very annoying.

This issues seem to come from the fizz call server. You are not alone and i think Fizz is aware of the problem. So im sorry but i dont think you can do mutch but wait. Have a nice day :)