Answered question

I cannot call only receive and no data?

please help

Luna
Luna

Luna

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Kariann
Kariann

Kariann

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Trytoturn off your cel phone. Also, youcan try togo on plane mode. Thisetips resolve my same probleme as yours!

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Other answers

jeff3000
jeff3000

jeff3000

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Can you give us more information ? Are you a new customer ? The problem is new or you have it since your activation ? What model of cellphone do you have ? Do you have an error message when you try to call ? What is your plan ? Do you have time for call or money in your wallet ? It hard to help you without more information we are client just like you and dont have acces to your account information. Have a nice day :)

Joshua
Joshua

Joshua

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Hey I had the same issue. Started yesterday, but I was only on FIZZ EXT - wasn't connecting to LTE for whatever reason.

I turned on Airplane mode and then turned it off(to soft reset the settings) - no success
I rebooted my phone - no success.

I looked at my APN which had a Videotron.something setting.

I logged into my account to resend my settings and now I have a new APN called
mobile.bm
my LTE now works.

Seems they changed the APN settings and forgot to tell everyone.

Talk about another FAIL!

Whizz
Whizz

Whizz

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Team

Hello Luna,

Sorry for the unpleasant situation.
I see that you already contacted us on Live Chat and my colleague helped you further and you managed to make calls eventually.

If you need anything else, we are available every day or any time at https://fizz.ca/en/contact-us

Have a wonderful day!

Adelina