Answered question

Problem to transfert my cell number

When I try to transfert my number it says : Retry is not available....
Ive try one time never received the message from Telus. Now I put the SIMD card and the line work but no SMS Works, no voice mail.

Eric
Eric

Eric

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0
2 / 100
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Hi Eric

Check your old provider (Telus) account. Is it still active?
Check your old provider SIM card. Does it still work?

If yes, how long has it been since you requested the transfer?

If it has been more than a couple of hours, you can contact Fizz support to retry the transfer:
https://fizz.ca/en/contact-us

In the meantime, if your Fizz mobile has been activated, you should be able to make outgoing calls and send texts. Incoming texts and calls will continue to go to your old provider SIM card until the transfer is complete.

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Other answers

Alexandre
Alexandre

Alexandre

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2
1713 / 2000
points

Hi Eric,

I would contact the support! They will help you for that kind of problem. I had the same and it went really smooth!
Good luck and have a nice day!

cristi
cristi

cristi

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2
1579 / 2000
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Hi
call your 1st provider. i think was an error of recording your porting.
All the best ! GL

hello. did you get sms for confirmation from any mobile operator involved?
i remember that when I initiated the porting number i received some txt messages to confirm with YES to confirm the request....
If not try to contact customer service !
It s gonna be ok! Computers are not perfect, made by humans.
Take care !

jeff3000
jeff3000

jeff3000

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2
1772 / 2000
points

If you never receive the transfert text are you sur the problem is not on telus end ? I think you should contact telus support and ask if they have receive the request for your phone number transfert. Have a nice day :)

Normster
Normster

Normster

User level
Level
1
617 / 750
points

Definitely chat with the support online , I’ve transferred several numbers over to Fizz for friends and family and only had one issue. I chatted with them and they resolved the problem on their end within 10 minutes.
Good luck

Hello Eric,

We're so sorry to hear about this situation. Checking your account, I notice that the reason the line wasn't fully transferred to us so far is because you haven't answered the transfer authorization request in time, to confirm the transfer of this number over to Fizz.

The system can give a message that it's not possible to retry to submit a new request, if for example you tried the last time to transfer with the IMEI and you're trying again with the same information. In this case, kindly submit a new request with the account number from Telus, which can be done by going to your account - Click on the little bell icon from the upper right corner to check the notifications - Click on Choose a new number from the notification "Choose a new number or submit a new request".

Once a new request is submitted, you will receive a notification from your current provider regarding this transfer, that you will need to confirm. The notification will be received from them, depending on which channel you've chosen to receive notifications from them: email or sms. To be able to receive the notification from them via sms, please make sure that you have the previous provider sim card in your phone. Please know that you will need to respond within 90 minutes to this notification. For additional information, you can also check our page: https://fizz.ca/en/faq/im-having-problems-transferring-my...  

If you need additional assistance, please don't hesitate to contact us: https://fizz.ca/en/contact-us

Thank you so much for considering our mobile services and have a lovely day!
-Ioana