Unanswered question

internet slow, speed test made, what is the problem?

I made an speed test in a PC connected directly to the Fizz modem by cable, the download and upload results are close to my plan but the ping with a Videotron server was 41 milliseconds, EBOX Montreal server, ip 184.163.114.168 please check it out because it's extremely slow here.

Enediel
Enediel

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Answers

Marina
Marina

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Hi Enediel,

Try to connected the computer with the ethernet cable or with the Fizz's app, this will give you the real speed

Have you tried restarting your modem?

You may benefit from disabling auto channel selection in your modem admin settings, and selecting a specific channel. You can find which channel is least congested by using a smart phone and downloading a WiFi analyzer app, which will show you the channels of nearby devices.

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Any ad blockers in your browser should be disabled.
2- Click on this link: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Mathieu
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Just a though, what's the latency between your pc and the modem? Since you are connected though an ethernet cable it should be pretty fast.

If a reboot of the modem doesn't help you might want to try to contact the support team, they usually have a lot more informations on your connection than we do. They usually have a lot of metrics of the whole network.

Enediel
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ping 192.168.0.1 1ms
I turn off the modem every night.

jeff3000
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You turn off the modem every night ? What do you mean ? You unplug it ? I dont think its a good idea its suppose to run 24h 7 days a week.

@Jeff3000 and @MichelP, please explain why or how shutting down the modem is bad.


@Enediel, your ping is a bit higher than average. What speeds are you getting and on which plan? Speed range from 90% to 110% of your plan can be normal.

Can you try a speedtest with another computer? You can also try changing the ethernet cable and coaxial cable.

If the situation is below the norm, you can Live Chat with support: https://fizz.ca/en/contact-us

Alexandre
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Hi,
I had this same problem before. I'd restart my modem/rooter and now it's all set!
Good luck!

Enediel
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now everything seems to be ok, thank you for all the responses

jeff3000
jeff3000

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For Fizzy my answer is here : https://communaute.fizz.ca/questions/2617235-laissez-mode... (sorry its in the french forum because its more ainsi for me to answer in this language). Have a nice day :)

Enediel, great to hear that your situation is resolved.
Were you able to identify the source?

Sorry I don't agree with those who say shutting down your modem will cause problems.
I ask: Do you have any advice from a legitimate source to support your claim?

jeff3000
jeff3000

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@Fizzy sorry your right i dont have source and i sont say its cause the current problem but in the long run i dont think its good. Again i can be wrong :) Maybe @MichelP have more info on this subject for my part i just go with my knowledge of electricity who is limited so :)

Maybe its not wrong but in this day and age its seem weird to me to cut itself from the world ;) Have a nice day :)