Answered question

Number connection?

I just joint to Fizz. I transferred my number from other company, I got the message if I want to transfer, I answered YES. So what’s next step , when I have to put a new sim cart and use ? Or I have to wait any other confirmation?

Mykyta
Mykyta

Mykyta

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Fizzy
Fizzy

Fizzy

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Hi Mykyta

This means your number transfer is complete. Your old SIM card stopped working and your other company account is now closed.

Yes you can put your Fizz SIM card in your phone. Make sure your phone is unlocked and compatible with Fizz network: https://fizz.ca/en/faq/compatible-devices

If there are any issues, you can check this guide: https://fizz.ca/en/faq/how-test-my-fizz-line

To contact Fizz support if needed: https://fizz.ca/en/contact-us

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Other answers

Mykyta
Mykyta

Mykyta

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But if I still have a bill from other company do I have to pay ? And are they gonna send me a new bill if I still used their data for this month?

Mastaiso
Mastaiso

Mastaiso

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Yes, you do have to pay any remaining balance you owe them. That won’t affect your Fizz number If the transfer is completed.

Welcome to Fizz!

Have a nice day!

jeff3000
jeff3000

jeff3000

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After the answer Yes you can remove your old sim and put the sim fizz on your cellphone and welcome to fizz :)

For the cancelation or your old plan you have to contact your old provider if you still have balance to pays otherwiser everythink is supposed to be close automatiquely with the number transfert.