Hi Norman
Here are the instructions from Fizz:
1. Put your Wi-Fi modem in a suitable box. What size box do I need?
2. Download, print or write down your return ID number, which was on the final step of the unsubscribe process. Canada Post will need this number to print your free return label. How do I find my return ID number?
3. Drop your boxed Wi-Fi modem off at the nearest Canada Post deposit location. Find a deposit location
Bring your return ID number, Canada Post will know where to deliver the modem (CP will be able to print the address label).
source: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
If you have any questions, you can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Go on the help link page mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.
