what the address i return the modem cause i have only the code

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norman S. #40876
norman S. #40876 Posts: 2 ✭✭
in Internet
can you tell me cause i have to send it back as soon as posible

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  • Fizzy
    Fizzy Posts: 10,901 ✭✭
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    Hi Norman

    Here are the instructions from Fizz:
    1. Put your Wi-Fi modem in a suitable box. What size box do I need?
    2. Download, print or write down your return ID number, which was on the final step of the unsubscribe process. Canada Post will need this number to print your free return label. How do I find my return ID number?
    3. Drop your boxed Wi-Fi modem off at the nearest Canada Post deposit location. Find a deposit location

    Bring your return ID number, Canada Post will know where to deliver the modem (CP will be able to print the address label).

    source: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem

    If you have any questions, you can Live chat with Fizz support:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Go on the help link page mentioned above from Fizz Solution Hub.
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Seu_Madruga
    Seu_Madruga Posts: 73 ✭✭
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    Hi Norman.

    All you need is the code. You should bring it to Canada Post, and they will use the code to generate the label. Don't worry. Just make sure the modem in on a suitable box :)
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