Hello Elea,
We're sincerely sorry to hear about this situation. I checked and there are no maintenance works in your area and all your modem signals are looking great. In this case, besides the manipulation already provided by Mike, I recommend to disable band steering in order to test the 2 bands of the modem. You are able to do this via the Fizz Wifi app by choosing My Wifi >> Select the Wifi network >> Advanced settings >> Bandsteering. When band steering is disabled, the Wi-Fi modem will display two frequency bands, 2.4 GHz and 5 GHz. More useful manipulations can be found here: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-... You can also perform speed tests here: https://testvitesse.videotron.ca/index-en.html
I also recommend testing the connection over Ethernet as well, to see whether the situation arises via cable too. Should there still be a situation after doing the troubleshooting steps, please reach out to us on any channel you'd prefer: https://fizz.ca/en/contact-us so we can make the necessary verifications and further help.
Thank you so much for your understanding.
Have a wonderful day!
-Ioana
