Why is myWPA2 activated on my modem but my WiFi is still open?

Hi Carl

Are you using the Fizz modem or your own router?

With the Fizz modem, there are 2 WiFi networks (by default) and also a guest network.

Make sure to set the password for all networks.
You can go to http://192.168.0.1/login.htm to modify the modem settings as needed.

If the issue persists, you can do a factory reset of the modem.
Using a thin, pointed object, hold the restart button behind the Wi-Fi modem for 10+ seconds.

If you need to reach live support, you can contact customer service by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
4- The green chat bubble should appear after a few seconds in the bottom right corner.