Why is my number disconected?

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Jonas D. #40874
Jonas D. #40874 Posts: 1 ✭✭
in My Mobile
My number is deactivated, the regular payments did not go through.

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  • Mike
    Mike Posts: 20,731 ✭✭
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    Hi Jonas

    If your service is suspended, you can go on your account to make a manual payment. My Plans → Manage plan → Payment method.

    If you see the "Make payment now" button, click on it to make a manual payment.
    Once payment has been made, your service will be restored within 2 hours.

    Some have reported up to 4 hours. Meanwhile, please try restarting your device (phone or modem).

    You are also able to see that the payment was successful by going to My Plans → Transaction History.
    For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history

    When it comes to payment situations, it's a good idea to update your payment method, so that the system can successfully trigger it the second time. More useful information can be found here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    In case of a problem, you can contact customer support by chat:
    1- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    2- The green chat bubble should appear after a few seconds in the bottom right corner. Click on it
    3- Select chat
  • Alexandre L. 85994
    Alexandre L. 85994 Posts: 531 ✭✭
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    Hi Jonas, here is the community.
    For customers support, you should go on the little "?" Green buble in the right corner of your screen.
    Good luck and have a nice day! :)
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