Answered question

Why is Internet still out?

Internet still out...

Suzanne
Suzanne

Suzanne

User level
Level
0
1 / 100
point
Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Hi Suzanne

Can you try restarting your modem?

You can see the current status of Fizz services here: https://fizz.ca/en/faq/status-services

Are you able to connect a device to the modem by ethernet cable? Can you check if the problem affects WiFi only or both ethernet & WiFi?

Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

Check the led status lights on the modem. If one of the 2 arrows is off or flashing this means that you have a problem with the signal, the coaxial cable can be a problem in your sector. For this kind of problem, you must contact Fizz support.

More info here: https://fizz.ca/en/faq/none-my-devices-can-access-interne...

If the problem continues, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Matthew
Matthew

Matthew

User level
Level
3
3811 / 5000
points

Hi Suzanne,

My internet came back on with no modem reset. It looks like Fizz has acknowledged that some people have no internet still, they are working on it. Try to chat or send a message on messenger.

Good luck!

Hi Suzane,

There is currently an ongoing outage on the Fizz network at the moment. Fizz is aware that some members are experiencing issues with their home internet and mobile services (except calls and SMS). The issue has been identified and a dedicated team is currently working to address it. Fizz apologizes for the inconvenience this may be causing you.

You can check for updates by clicking here: https://fizz.ca/en/faq/status-services