Answered question

My fizz home and mobile internet not working.

Please need fix as soon as possible

paeltc
paeltc

paeltc

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Mike
Mike

Mike

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Hi Paeltc

Try to reboot the modem, my internet is back, probably they fix it

If it does not work, you need to change the DNS, this is the guide for the modem


Change your DNS manually

8.8.8.8 and 8.8.4.4


This change can also be applied through the Wi-Fi modem user interface:

1. Log in at: 192.168.0.1 from the web browser of any device.
2. Log in using the following information:
Username: cusadmin
Password: xxxxxxxx (Password you chose during initial setup)

Basic -> DNS

Check the Fizzy screenshot

I will wait to change on the phone

https://community.fizz.ca/questions/2604630-fizz-aware-members-experiencing-issues-home-internet-mobile-services

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Other answers

Emanuel
Emanuel

Emanuel

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Yes, Videotron have issues with their DNS. It was really bad and frustrating :/ You can configure the DNS in your device to improve things.

Louis-Julien
Louis-Julien

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You aren't the only one asking about it. There are other posts about it.