Answered question

Fizz is aware that some members are experiencing issues (Resolved)

Fizz is aware that some members are experiencing issues with their home internet and mobile services (except calls and SMS). The issue has been identified and a dedicated team is currently working to address it. Fizz apologizes for the inconvenience this may be causing you.
 

To track this situation: https://fizz.ca/en/faq/status-services

 

The Fizz Team
Alexandre
Alexandre

Alexandre

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2
1713 / 2000
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Thank you Whizz! Really appreciate it! :)

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Other answers

Fizzy
Fizzy

Fizzy

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4
5000 / 5000
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Thanks Whizz for the update.

For a short term solution, we can change the DNS on the Fizz modem.

On your browser, go to http://192.168.0.1/ (username: cusadmin and your wifi password)

Make this change for now and your internet will work.

My friend Fizz,

When we are paying for something that is not working properly the provider usually offer some discounts. At least this is the way my old provider did.

Is it "some" members issues or everyone's? Had to search for an internet from restaurant nearby to see this post. Neither phone data nor internet is functioning but fizz only operates online...

Fizzy
Fizzy

Fizzy

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Level
4
5000 / 5000
points

Hi Hyunjun

Change the DNS settings on your device or phone, and it should work again.

Go on device settings:

Obtain DNS: Manual (instead of Automatic)
DNS1: 8.8.8.8
DNS2: 8.8.4.4

ANDRE
ANDRE

ANDRE

User level
Level
0
13 / 100
points

Hi Guys,
I had online Class and I was impacted, either home and cell internet was offline.
So now I'm asking for compensation, otherwise I'm to walk away from something more reliable this is not acceptable to have both internet off.

BR/Andre

Rohan
Rohan

Rohan

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Level
0
42 / 100
points

DNS Alternative https://pi-hole.net

Simon
Simon

Simon

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Level
1
457 / 750
points

It would be awesome if we could be notified when something is wrong so that we can avoid the frustration of trying to reboot, etc.

Domenico
Domenico

Domenico

User level
Level
1
258 / 750
points

@Rohan pi-hole on its own would not have addressed this issue. I use pi-hole and was still impacted because my upstream DNS at the modem level is still Fizz/Videotron's. What's worse is that I couldn't find this article since my phone is also on Fizz and my mobile data wasn't working. Then again, my modem is in bridge mode with my own router and in recent weeks Fizz has removed remote access to the modem (previously available at 192.168.100.1) while in bridge mode. So, even with this info, I could not have made the change unless I would have done a factory reset of the modem and stopped using my own router hardware. This was a very ugly outage compounded by some questionable recent decisions. I kinda miss having a support phone number I could call...