Answered question

My phone can not be dial in and out

when I dial out, it asks to dial 6-1-1 ???

LiQiu
LiQiu

LiQiu

User level
Level
0
2 / 100
points
Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Hi LiQiu

Have you tried restarting your phone?
Please also check your Fizz account to ensure plan payments are up-to-date.
Have you been able to make calls previously? What phone model are you using?

You could also try the following: do a manual network search, choose Fizz EXT, wait a few seconds and then come back to the Fizz network and try to call and send texts.

Here are two examples depending on your phone type:

Android: Settings → Connections → Mobile networks → Network operators → Search for

iPhone: Networks : Settings → Operators / Settings - Cellular data - Network selection - Disable automatic selection.

More helpful tips can be found here:
https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

If the problem continues, you can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- open one of the help links mentioned above from Fizz Solution Hub
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Stevie
Stevie

Stevie

User level
Level
0
42 / 100
points

Have you tried to power cycle your phone ?

cristi
cristi

cristi

User level
Level
2
1579 / 2000
points

probably you have to cancel all barring (incoming and outgoing).

kokoboko
kokoboko

kokoboko

User level
Level
2
1289 / 2000
points

try with a different phone. if not working find Call Settings/Call Barring/Cancel All

Anthony2
Anthony2

Anthony2

User level
Level
1
624 / 750
points

Maybe you missed payment?

LiQiu,
Sorry, we are Fizz users like you.
Does your Fizz mobile plan is well active and paid?
Please, call for help with the Fizz customer service by chat.
Log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-...
Click on the green interrogation point down to the right of the page
and click on the green chat bubble.