i have problem with the internet

HODA S.
HODA S. Posts: 1 ✭✭
i can not use internet at all

Answers

  • Alexandre L. 85994
    Alexandre L. 85994 Posts: 531 ✭✭
    Ho Hoda,
    Did you stied restarting your modem? It's seems wrong, but somtimes that can be it. It was useful for me when I had the same probleme!
    Good luck and have a nice day! :)
  • Whizz
    Whizz Posts: 18,801 admin
    Hello HODA,
    We're sorry to hear about this situation encountered. I checked your account and saw you were able to reach us regarding this, however you mentioned in the chat first that there's no connection and afterwards that the issue is actually with slow speed. I also checked and there are no maintenance works carried out in the area, all your signals are great as well.
    Kindly reach out to us in this case, since we will need as many details as possible with what's actually the issue, so we can be able to help: https://fizz.ca/en/contact-us Please also test your connection on both Wifi and Ethernet, to see if by any chance the situation is reproduced in both cases.
    Thank you so much for your understanding.
    Have a wonderful day!
    -Ioana
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