Answered question

i have problem with the internet

i can not use internet at all



User level
1 / 100

Hi Hoda

Are you able to connect a device to the modem by ethernet cable? Can you check if the problem affects WiFi only or both ethernet & WiFia?

Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

Check the led status lights on the modem. If one of the 2 arrows is off or flashing this means that you have a problem with the signal, the coaxial cable can be a problem in your sector. For this kind of problem, you must contact Fizz support.

Also please check your Fizz account to make sure your plan payments are up-to-date.

If there is no improvement, you can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
Be aware that you may need to redo the modem configuration.

More info here:

If the problem continues, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at
2- Any ad blockers in your browser should be disabled.
3- Click on this link:
4- The green chat bubble should appear after a few seconds in the bottom right corner.

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User level
1764 / 2000

Ho Hoda,

Did you stied restarting your modem? It's seems wrong, but somtimes that can be it. It was useful for me when I had the same probleme!
Good luck and have a nice day! :)

Hello HODA,

We're sorry to hear about this situation encountered. I checked your account and saw you were able to reach us regarding this, however you mentioned in the chat first that there's no connection and afterwards that the issue is actually with slow speed. I also checked and there are no maintenance works carried out in the area, all your signals are great as well.

Kindly reach out to us in this case, since we will need as many details as possible with what's actually the issue, so we can be able to help: Please also test your connection on both Wifi and Ethernet, to see if by any chance the situation is reproduced in both cases.

Thank you so much for your understanding.
Have a wonderful day!