Answered question

How to pay my invoices?

I am a new client and I personally have to tell you that I do not appreciate the fact that I had the search over 30 minutes to find a way to pay you. This makes to sense why can I see my invoice and why theirs no obviously place to pay our bill????

Ruthana
Ruthana

Ruthana

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Hi

The plan is pay automatically, Fizz is a prepaid service

How many days lasts a payment cycle?

Payment cycles are monthly, but their duration varies based on the number of days in each month. What’s important to remember is the anniversary date of your plan.

For example, if you activated your SIM card or received your Wi-Fi modem on April 5, the anniversary date for your plan is the 5th, and your next payment cycle will start on May 5, and then June 5, and so on. If your plan is activated on the 31st of a month, it is important to note that your payment cycles will start on the last day of each month, whether it’s the 30, 31 (or even 28 in the case of the month of February).

Source: https://fizz.ca/en/faq/how-do-payment-cycles-work


The invoices will display your account number (but without your name & address): My Plans → Transaction history
If you need to associate the account number with your name and address, you can print the service agreement contract:
My Plans → Manage my plan → Service agreement

If there is any issue, you can Live chat with Fizz support:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-can-i-view-my-service-agreement
4- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

When you activated your plan you had to type in your credit card details. This is saved for future automatic payments. Everything is billed completely automatically every month

Fizzy
Fizzy

Fizzy

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Hi Ruthana

As mentioned, payments are taken automatically on the same date every month from the card that you have already registered.

If there is an issue with the automatic payment and your service gets suspended, then in this case, you will need to make a manual payment:
On your account, go to My Plans >> Manage plan >> Payment method.

You are able to see that the payment was successful by going to My Plans >> Transaction History.
For more information on how to check your transactions, you can take a look here: https://fizz.ca/en/transaction-history

In case of any problem, you can always contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Manny
Manny

Manny

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Like most cell or internet services the payment is automatic once your credit card is linked, which it has to be to open an account in the first place.

Ruthana,
Fizz is a pre-paid service.
When you are opening a Fizz account, you need to add a valid credit card (Visa- Martercard, Visa-Debit, Mastercard-Debit or a pre-paid rechargeable credit card.
.When you subscribe to a Fizz plan, the payment is automatically done on your credit card.
After, the next monthly payments are done the day before the renewal of your monthly billing cycle.
If you need other help, you must contact the Fizz customer service by chat.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-...
Click on the green interrogation point down to the right of the page and click on the green chat bubble.