Answered question

Refound my money

I payed for my plan but they didn’t transfer my number i try a lot to find help but is not active yet how can i have my money back ?



User level
2 / 100

Hi Nilab

More info here:

Here are Important to know points from Fizz:

  • Only mobile numbers coming from the province of Quebec or the Ottawa region can be transferred.
  • Only numbers from the Fizz subscription area can be transferred to Fizz. If your number starts with an area code outside the subscription area, your number cannot be transferred.
  • It is not possible to transfer an administrative phone number — for example, a number associated with an organization or public institution.
  • It is currently impossible for us to transfer phone numbers that are associated with landlines and VOIP.
  • Failure to answer the transfer authorization request sent by text by your current provider by the set deadline means that your request to transfer your number over to Fizz will be cancelled. If you haven't received the transfer authorization request by text, you'll need to contact your current provider directly.
  • Your current provider could prevent your number from being transferred. It’ll be impossible to transfer a number that has anti-port protection — a security feature that prevents numbers from being transferred. Your current provider could also block the transfer of your number if you don’t pay your last bill with them.
  • .
    If your transfer request meets all of the requirements and your number remains active with your old provider account, then you can contact Fizz support to retry the transfer.

    When contacting Fizz, make sure
    1. Your account with your old provider must be active.
    2. The number transfer is not blocked with your old supplier account.
    3. To give Fizz the exact information from your old supplier account

    • your full name on the account
    • your account number (or IMEI of your phone)
    • .
      While waiting for the transfer to complete, calls and texts to your number will continue to be sent to your old provider's SIM card until the transfer is complete. Once the transfer is complete, your old supplier account will close automatically and the old SIM card will stop functioning.

      You can contact customer support by chat:
      1- Connect to your Fizz account by clicking « Login » in the top right corner at
      2- Any ad blockers in your browser should be disabled.
      3- Open a Fizz help page like this one:
      4- The green chat bubble should appear after a few seconds in the bottom right corner.

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