Answered question

Internet not working? Due to credit card

Credit card payment info updated but i still dont have internet.. what do i do?

Cindy
Cindy

Cindy

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Mike
Mike

Mike

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Hi Cindy

If you associate a new credit card with your plans, you can also force the payment
My Plans - Manage Plan - Payment method - Make my monthly payment. Once payment has been made, your service will be restored within 2 hours.

In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

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Other answers

Cindy
Cindy

Cindy

User level
Level
0
12 / 100
points

When i click on my plans, nothing shows up.. i dont have a manage plan option.

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Hi Cindy

try to used a different browser or clear the cacneh or use the browser in incognito mode

Are you sure to use the right email?

If nothing helps, please contact the support

Hello Cindy,

We're sorry to hear about this situation. Regarding the payment, you can follow the steps Mike provided previously. I also checked your account and was unable to find a plan there. In this case, kindly make sure that you're logged in the right account where you have the internet subscription and also ensure the payment method is updated on that account.

If you need further assistance regarding this or if by any chance you don't remember the log in information, please reach out to us so we can further help: https://fizz.ca/en/contact-us

Have a wonderful day!
-Ioana