Internet not working? Due to credit card
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Cindy L. #40344
Posts: 2 ✭✭
in Internet
Credit card payment info updated but i still dont have internet.. what do i do?
20
Answers
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Hi Cindy
If you associate a new credit card with your plans, you can also force the payment
My Plans - Manage Plan - Payment method - Make my monthly payment. Once payment has been made, your service will be restored within 2 hours.
In case of problem, you can contact Fizz support by chat
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)6 -
When i click on my plans, nothing shows up.. i dont have a manage plan option.6
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Hi Cindy
try to used a different browser or clear the cacneh or use the browser in incognito mode
Are you sure to use the right email?
If nothing helps, please contact the support7 -
Hello Cindy,
We're sorry to hear about this situation. Regarding the payment, you can follow the steps Mike provided previously. I also checked your account and was unable to find a plan there. In this case, kindly make sure that you're logged in the right account where you have the internet subscription and also ensure the payment method is updated on that account.
If you need further assistance regarding this or if by any chance you don't remember the log in information, please reach out to us so we can further help: https://fizz.ca/en/contact-us
Have a wonderful day!
-Ioana4
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