Answered question

Technician did not come for the appointment and I can't reschedule. How should I proceed?

I had an appointment. The technician did not show up, but three hours after the time window, notifying me that I missed the appointment which is not true. I would like to reschedule the appointment and leave a note that they should call me when they get to the building. This is urgent, as, like many people, I work from home. Your service is quite awful.

Zeina
Zeina

Zeina

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0
31 / 100
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Hi Zeina

Sorry this has happened. I know it can be frustrating.

You will be able to reschedule another appointment from your account by going to My Plans >> Manage Plan >> Appointments. Once 24 hours have passed since the appointment was due, the 'Reschedule' button will appear there. You can then choose a new date and time that's best suited for you.

If you need to contact Fizz support, the chat is available at
https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...
or any time at https://fizz.ca/en/contact-us

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Other answers

Justin
Justin

Justin

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Hi Zeina,

Sorry for that, but because of the COVID-19, the installations have changed:

As part of the precautionary measures against the COVID-19 virus, our technician will now leave your Fizz Wi-Fi modem at your door instead of entering your home. The verification of your connection will be done from outside. You'll then have to follow our simple instructions to install your modem and configure your network yourself. The technician will be in his truck and won’t leave until he can validate everything is good to go.

I suggest to read that post from FIZZ : https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...

If you need more informations, you will have to contact FIZZ support.

Good Luck

ipDino
ipDino

ipDino

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1
103 / 750
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I can feel you are urgent but Fizz support is not designed for urgent case.

MichelP
MichelP

MichelP

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4
5000 / 5000
points

Zeina,
Sorry for this bad situation.
It happens sometimes that the technician cannot be present for all intallations (have experienced problem with other installation).
You'll be able to reschedule another appointment online for your internet installation with a technician 20 hours after the first appointment failed.
Maybe, choose an appointment before noon.

StefanM
StefanM

StefanM

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4
5000 / 5000
points

Sorry to hear that. Fizzy provided some helpful tips.

As was mentioned by another user, Fizz is unfortunately not a service for urgent cases.