Hi Jacques
First of all, Welcome to Fizz!
This means your request has failed. You must contact Fizz support.
When contacting Fizz, make sure
1. Your account with your old provider must be active.
2. The number transfer is not blocked with your old supplier account.
3. To give Fizz the exact information from your old supplier account
- your full name on the account
- your account number (or IMEI of your phone)
.
While waiting for the transfer to complete, calls and texts to your number will continue to be sent to your old provider's SIM card until the transfer is complete. Once the transfer is complete, your old supplier account will close automatically close and the old SIM card will stop functioning.
You can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/im-having-problems-transferring-my...
4- The green chat bubble should appear after a few seconds in the bottom right corner.
