Answered question

Cant receive phone call from new Fizz. I made a phone number switch but the other operator say it didnt receive it. Why?

Is it possible that Fizz did not send the request for phone number change?



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1 / 100

Hi Jacques

First of all, Welcome to Fizz!

This means your request has failed. You must contact Fizz support.

When contacting Fizz, make sure
1. Your account with your old provider must be active.
2. The number transfer is not blocked with your old supplier account.
3. To give Fizz the exact information from your old supplier account

  • your full name on the account
  • your account number (or IMEI of your phone)
  • .
    While waiting for the transfer to complete, calls and texts to your number will continue to be sent to your old provider's SIM card until the transfer

    is complete. Once the transfer is complete, your old supplier account will close automatically close and the old SIM card will stop functioning.

    You can contact customer support by chat:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at
    2- Any ad blockers in your browser should be disabled.
    3- Open a Fizz help page like this one:
    4- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Hi Jacques

Only the support can help you

These are the possible causes

1. The number you entered was not recognized by your current mobile provider.
2. The transfer authorization request sent by text was not approved or answered on time.
3. Your current provider’s account number or phone IMEI is incorrect.
4. Technical difficulties
In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet:
4- The green bubble should appear in bottom right of the page

Hello Jacques,

I am sorry to hear about the situation you encountered.
I have verified your account and I can see the transfer is not complete.
Please contact our support team for assistance:

Have a lovely day,