Answered question

How do I solve calls being blocked?

After I try to make a call it just hangs up and it tells me that my plan doesn't allow any calls... But I have unlimited calls in my plan.

Eduardo
Eduardo

Eduardo

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Whizz
Whizz

Whizz

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Team

Hello Eduardo,

Apologies for the situation encountered.
Having a look into your account, I could see that your plan is working and all the services are active.
Could you please follow the steps other members have provided and contact our support department for more investigations?

Thank you for your understanding.
Have a good one.
-Bogdan

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Other answers

Mike
Mike

Mike

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Hi Eduardo

Can you try to reboot the phone?


In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
4- The green bubble should appear in bottom right of the page

Hi Eduardo

Please try restarting your phone.

Are you connected to Fizz network?

Can you try manually entering the 10 digit number in the key pad?

Are you able to receive calls? Are texts working?
If not, please logon your Fizz account to make sure your payments are up-to-date.

For any issues regarding your account, you can Live Chat with support:
https://fizz.ca/en/contact-us

Eduardo
Eduardo

Eduardo

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I've tried restarting the phone and it didn't solve the issue. I'll try contacting the fizz support

StefanM
StefanM

StefanM

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Yes, contact fizz support. They might be able to look into it for you

Alice
Alice

Alice

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Check your phone available space. That the only thing I can think of. Then then reboot or check for iOS update.

Hi

Did you play with barring all outgoing call from phone menu?
It happen to me couple of years ago when my little one had so much fun with the cell....
Is just an idea.
All the best !