Answered question

I can't use any of my perks?

I get a an error saying "A perk can only be applied to an active plan." - but all of my 4 mobile plans are active. How does this make any sense? What's the of getting perks when you can't use them?

Kjell
Kjell

Kjell

User level
Level
0
14 / 100
points

Hi Kjell,
Thank you for informing us about this situation and I'm sorry to learn about the inconvenience encountered.
I can indeed see that all 4 of your plans are active and running so you should be able to apply the Perks on any of the numbers just fine.
In this case, I kindly invite you to delete your browser history together with the cache memory and cookies before you try again.
Also, you can try to do so from Incognito mode or a different browser or device.

Thank you very much for your understanding.
Have a good one!

Andrei

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Hi Kjell,

Did you have any problem with your payment?
If not, when you choose a perk, it will be active on your next cycle.
You could try in incognito mode with your browser.

You should contact the support for any further help.

Justin

Active on your next cycle? I think you are referring to the Upgrades

Please refer to the FAQ from Fizz to be more familiar with Fizz products.