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I can't use any of my perks?

I get a an error saying "A perk can only be applied to an active plan." - but all of my 4 mobile plans are active. How does this make any sense? What's the of getting perks when you can't use them?

Kjell
Kjell

Kjell

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about 1 month ago
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Author name
Kjell
Date
January 29, 2021
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Whizz

Whizz

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Team

Hi Kjell,
Thank you for informing us about this situation and I'm sorry to learn about the inconvenience encountered.
I can indeed see that all 4 of your plans are active and running so you should be able to apply the Perks on any of the numbers just fine.
In this case, I kindly invite you to delete your browser history together with the cache memory and cookies before you try again.
Also, you can try to do so from Incognito mode or a different browser or device.

Thank you very much for your understanding.
Have a good one!

Andrei

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Whizz
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Fizzy

Fizzy

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Hi Kjell

Please contact Fizz support regarding this issue: https://fizz.ca/en/contact-us

Here is more info from Fizz regarding Data Perks: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-progr...

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Fizzy
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Justin

Justin

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Hi Kjell,

Did you have any problem with your payment?
If not, when you choose a perk, it will be active on your next cycle.
You could try in incognito mode with your browser.

You should contact the support for any further help.

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Justin
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Fizzy

Fizzy

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Justin

Active on your next cycle? I think you are referring to the Upgrades

Please refer to the FAQ from Fizz to be more familiar with Fizz products.

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Fizzy
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