Service's Suspension Re-Activation

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Andreea N. #39912
Andreea N. #39912 Posts: 4 ✭✭
in My Mobile
Hello,
I just got an e-mail regarding a payment failed for my phone plan. It says if I don't make a payment by 10pm (EST I guess?) my service will be suspended.
Just wondering if my service ever does get suspended due to a payment failure, what is the process to get it re-activated?
Do I just make my payment & as soon as they get it they re-activate the plan or it there something else that needs to be done?
Thanks!

Best Answer

  • Fizzy
    Fizzy Posts: 10,918 ✭✭
    Answer ✓
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    Hi

    If your service is suspended, you can go on your account to make a manual payment.
    My Plans >> Manage plan >> Payment method.

    If you see the "Make payment now" button, click on it to make a manual payment.
    Once payment has been made, your service will be restored within 2 hours.

    Some have reported up to 4 hours. Meanwhile, please try restarting your device (phone or modem).

    You are also able to see that the payment was successful by going to My Plans >> Transaction History.
    For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history

    When it comes to payment situations, it's a good idea to update your payment method, so that the system can successfully trigger it the second time. More useful information can be found here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    In case of a problem, you can contact customer support by chat:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
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