Answered question

Reactivate Internet service

I wood like to reactivate my Internet service at but I need a technician to install it.(I still have my modem)
I have been charged 4 times even if I didn't have the service.
Please let me know what should I do.

Karim
Karim

Karim

User level
Level
0
3 / 100
points

Hello Karim,

I kindly inform you that I have verified your account and I see that you unsubscribed from your internet plan on January 20.
Please contact us directly on Chat in order to make further verification.

Here you can find how to contact us: https://fizz.ca/en/contact-us

Thank you. Have a great day!
Adelina

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Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Karim

Your situation must be evaluated by the support

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option