Cancel Internet service?

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pouneh
pouneh Posts: 1 ✭✭
in Internet
I want to cancel my Fizz service since I am moving from Montreal and I have 4 days left on it but I can’t find it in manage my plans. I want to chat with a customer service rep to help me do that. Thanks

Answers

  • Justin
    Justin Posts: 888 ✭✭
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    Hi,

    To contact support by chat you must be within hours of operations for a quick response, otherwise leave your message and they will contact you.
     
    1- Log in to your account
    2- In the right corner (bottom) click on the “?” and type your question in the little “chat”.
     
    Otherwise, simply leave a message on the platform of your choice, be it Facebook Messenger, iMessage, WhatsApp or privately on Twitter.
     
    Have a good day
  • Fizzy
    Fizzy Posts: 10,897 ✭✭
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    Hi Pouneh

    Sorry to see you go. You must unsubscribe and return the modem by Canada Post within 15 days.

    Here are the complete instructions from Fizz:
    https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
    https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
    https://fizz.ca/en/faq/how-do-i-find-my-return-id-number
    https://fizz.ca/en/faq/what-size-box-do-i-need

    If you have any questions, you can Live chat with Fizz support:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open one of the help links mentioned above from Fizz Solution Hub.
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • StefanM
    StefanM Posts: 1,453 ✭✭
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    Hi you can contact support via MyPlans >Contact Forms.
    A green question mark should appear. Good luck
  • Whizz
    Whizz Posts: 19,101 admin
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    Hi Pouneh,
    Thank you for letting us know about this situation.
    Rest assured, I've escalated this situation to our specialized team and they'll handle it for you in the shortest time possible.
    Due to the fact that the past moving order was stuck and not properly cancelled, the Unsubscription option didn't become available for you.
    You will be notified by us via email once a solution has been found by them.
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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