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Account closed but payments still withdrawn from my credit card

How can I get these withdrawals to stop?

Stephane
Stephane

Stephane

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0
1 / 100
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about 1 month ago
Category
My Mobile
Category
My account
Answer count
4 answers
Author name
Stephane
Date
January 28, 2021
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viewed 30 times
question
q
Mike

Mike

User level
Level
4
5000 / 5000
points

Hi Stephane

Sorry for your problem, did you transfer the number or only closed the plan?
https://fizz.ca/fr/faq/resiliation


In order to get refund you need to contact the support, here we are users



1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

How_To_Chat.gif How_To_Chat.gif
How_To_Chat.gif
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January 28, 2021
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Author name
Mike
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Other answers

MichelP

MichelP

User level
Level
4
5000 / 5000
points

Stephane,
Sorry about this bad situation you are experiencing.
Please,
Contact the Fizz customer service by chat and ask for a refund of thoses unautorized withdrawn payments.
First, log to your Fizz account.
Then, click on:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Click on the green interrogation point down to the right of the page and click on the green chat bubble.

Author name
MichelP
Date
Answer likes
answer
a
StefanM

StefanM

User level
Level
4
5000 / 5000
points

Please contact customer support. They can initiate a refund and sort it out for you.

Author name
StefanM
Date
Answer likes
answer
a
Marina

Marina

User level
Level
1
684 / 750
points

You can contact support and they will fix this problem for you :)

Author name
Marina
Date
Answer likes
answer
a

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