Answered question

Modem has only top 3 lights, i have rebooted it and taken power off but still same, i am not sure what happened?

Internet is very important for me to work and i need help asap

Hassaan
Hassaan

Hassaan

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Hi Hassan

If you can all will try to factory reset

If any changes have caused a problem, you can factory reset your modem at any time. 
 
Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds. 
 
Once your modem has restarted, follow the same instructions as when you first installed it. 
 
IMPORTANT: this operation will reset any changes that have been made to the settings of your Wi-Fi modem to date. You may also have to reconfigure the Wi-Fi settings of your devices (network name, password, etc. .) 
 
The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

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Hassaan
Hassaan

Hassaan

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The green bubble although gives the options but does not let me chat/whatsapp/messenger

Hassaan
Hassaan

Hassaan

User level
Level
0
21 / 100
points

Also i beleive its an issue with the modem as the big button has gone orange and no light appear on the back side or front except for the top 3

Hassan

For the chat, I believe that you are using a cellular, can you try to turn the phone in horizontal in this way the browser believes that you are using a desktop and you must have the chat option

Hello Hassaan,

I am really sorry for the situation encountered.
I have verified in my tools the connection of your modem, and some of the signals are out of specifications.
However, there is no work carried out in your area affecting the services.
It will be much appreciated if you could test on another electrical outlet, without an extension cord or power strip.
In order to make further manipulations, please try to contact us directly on chat, by accessing our page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what... The chat option will appear on the page within 4,5 seconds.

Thank you for your understanding, have a great day!

Adelina