Important: You have 15 days following the date you unsubscribe to return your Wi-Fi modem, or else you will be charged the amount of $150 (plus applicable taxes). Detailed instructions will follow. https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
I got billed for internet service I don’t have.
I’m scheduled for february 26th, so why was I billed on february 17th?! This makes no sense and I don’t want to pay for a...
Hi Thomas,
This is normal, Fizz is a prepaid service. The amount you paid is for the first month but your billing will start when the Installation is completed.
Have a...
I want to cancel the appointment of installation for my home internet but it’s not how it describes like you should see a reschedule or cancel button, I don’t see anything other...
Be assured that is not a scam.
Possible needed to wait 24 hours to change or cancel your appointment. Also is possible to have a glitch in web page or in your browser's cache...
I ordered a replacement sim card. Went to fizz.ca/activation. Started process. It wants me to choose a new number. I don't want a new number. I want the existing number
Hi T
That is the process to activate a new plan.
Instead you want to replace your current SIM card.
On your account, go to My Plans >> Manage Plan >> Change SIM card...
Here in Ottawa there are no options to buy quick a SIM. You have to order online.
Why they don't use the Videotron logistics / stores just to sell the SIMs ? Not any other...
Generally speaking companies don’t like to kneecap their profits by advertising discount brands to people trying to buy services from their main brand. This is standard practice.
Hello everyone, I don’t understand anything, fizz is as nebulous as the big nebula (of orion). I explain my status was geek I think 1 or 2 out of 5. And there everything...
Well thank you fizz, but I don’t understand the logic of this meteoric ascent. And in all modesty am I really a supreme geek?!? I’m not the type of Mike, Fizzy, MichelP, Lieux...
