Why fizz is charging for returned modem?
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Faisal A. #2153
Posts: 3 ✭✭
in Internet
I canceled my internet subscription and sent over the modem as instructed. I got an email saying that the modem wasn't received. I contacted support through chat and gave them the tracking number and told me all is good.
Now I received an email saying that I am charged 150$ because they haven't received the modem.
This is the second time this happens. There is obviously something wrong with the system that needs to be fixed.
Now I received an email saying that I am charged 150$ because they haven't received the modem.
This is the second time this happens. There is obviously something wrong with the system that needs to be fixed.
11
Best Answer
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Hi
You must contact the support with the proof of shipping in order to be refund
.
You can also contact customer support by chat
1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option4
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