Answered question

Connection down?

Fizz site says all services are working normally, but my connection has been down in Gatineau for nearly an hour. Do they do unannounced maintenance? It’s hard to plan time sensitive work when the connection is taken down without warning.



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Hi Mark,
Thank you very much for reaching out to us.

I checked on your account and on your connection signals where I can see that they are within the optimal parameters, with no package loss or broadcast congestions.
There is also no incident or maintenance work being performed in the area that could've caused the disruption.

Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?

Also, please perform a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 15 to 20 seconds, then let the modem reboot itself and test the connection.

More details can be found here:

Have a good one!


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