you have lost your data connectivity because you left your home network?

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Eric L. 86296
Eric L. 86296 Posts: 1 ✭✭
in My Mobile
I'm outside of Canada, and I keep getting "you have lost your data connectivity because you left your home network with data roaming turned off". Data roaming is now turned on, I have a travel plan with Fizz, local network is working. I also tried to remove the SIM card and put it back, change local carrier, go from 4G to 3G and now I'm out of ideas :(

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  • Whizz
    Whizz Posts: 19,109 admin
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    Hi Eric,
    Thank you very much for reaching out to us.
    Please turn ON Airplane mode and then turn it back OFF, turn ON Data roaming and then turn it back OFF, make sure you're connected to Fizz, turn OFF the Wi-Fi, make sure that your OS is up to date and if neither of these steps helps you out, please pop out the SIM card from your phone then pop it back in, restart the phone and then reset the mobile network settings:
    Android: Settings → General management → Reset → Reset network settings
    iPhone: Settings → General → Reset → Reset network settings
    More helpful details can be found here:
    https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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