Answered question

What's fizz email?

I paid for a SIM card and I never received it. What do I do I need my SIM card that I paid for there is no number to call that's not easy to contact them I don't know how to contact them.



User level
1 / 100

Hi Ibrahem,
Can you please check if you entered the correct address on the order form?
If that is the case and the SIM was not delivered, I invite you to place a new order for a 2nd SIM card and I will issue a refund request for the 1st one that you didn't receive.
You also have the option to buy one from Couche-Tard:

If, however, you placed the order at the wrong address, you can still purchase a new SIM card but we won't be able to refund you for the 1st order.

You can contact us on Live chat to discuss this in detail by using any of our FAQs in the Solutions Hub, such as this one:
You just need to access an FAQ(link) like the one above, scroll through it and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.
Clicking on it will reveal multiple contact options, including the Live chat which is at the very bottom.
Here you can find more information about how you can do that:

Thank you very much for your understanding.
Have a good one!


Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers



User level
5000 / 5000

Hi Ibrahem

I am sorry for your, in the meantime I would like to let you know, that Fizz is a 100% online service, as stated in the home page, therefore, they do not offer support over the phone.

If your SIM card was delivered and you did not receive it, you will need to get a new one.

You will need to order another SIM card and pick it up as soon as you receive a delivery notice.

For quicker access, you can also pick up a SIM card at Coop UQAM or Couche-Tard. You can see locations here:

Once you have activated the second SIM card, please contact Fizz support to get a refund for the missing SIM card.

You can contact support by chat:

1- Connect to your Fizz account by clicking « Login » in the top right corner at
2- Any ad blocker in your browser must be disabled.
3- Click on this link: The green bubble should appear at the bottom right of the page