Answered question

Can't see data usage - Page loads forever?

Overview -> See usage, or My Plans -> Details, both pages are loads forever.
Tried in Chrome with incognito mode and Safari, the problem persists.

QLTeddy

QLTeddy

User level

Level: 0

34 / 100
points

: about 1 month ago

Category: About my account

Answer count: 4 answers

Author name: QLTeddy

Date: January 25, 2021

Hits: viewed 23 times

question: q

Mike

Mike

User level

Level: 4

5000 / 5000
points

Hi QLTeddy

It seems a very common problem these days

I solved reloading multiple times the page

Sometime I was also obliged to logout and login in

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

Author name: Mike

Date: January 25, 2021

: about 1 month ago

Answer likes

answer: a

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Justin

User level

Level: 2

1931 / 2000
points

Hi,

It work for me.

Maybye you'll have to contact Fizz support
To contact support by chat you must be within hours of operations for a quick response, otherwise leave your message and they will contact you.

1- Log in to your account
2- In the right corner (bottom) click on the “?” and type your question in the little “chat”.

Otherwise, simply leave a message on the platform of your choice, be it Facebook Messenger, iMessage, WhatsApp or privately on Twitter.

Have a good day