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Can't see data usage - Page loads forever?

Overview -> See usage, or My Plans -> Details, both pages are loads forever.
Tried in Chrome with incognito mode and Safari, the problem persists.

QLTeddy
QLTeddy

QLTeddy

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0
34 / 100
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about 1 month ago
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About my account
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4 answers
Author name
QLTeddy
Date
January 25, 2021
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Mike

Mike

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Level
4
5000 / 5000
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Hi QLTeddy

It seems a very common problem these days

I solved reloading multiple times the page

Sometime I was also obliged to logout and login in


You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

Author name
Mike
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answer
a

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Justin

Justin

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Level
3
2023 / 5000
points

Hi,

It work for me.

Maybye you'll have to contact Fizz support
To contact support by chat you must be within hours of operations for a quick response, otherwise leave your message and they will contact you.
 
1- Log in to your account
2- In the right corner (bottom) click on the “?” and type your question in the little “chat”.
 
Otherwise, simply leave a message on the platform of your choice, be it Facebook Messenger, iMessage, WhatsApp or privately on Twitter.
 
Have a good day

Author name
Justin
Date
Answer likes
answer
a
StefanM

StefanM

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Level
4
5000 / 5000
points

The site seems to be a bit buggy. Please try a different browser and/or incognito mode.

Author name
StefanM
Date
Answer likes
answer
a
QLTeddy
QLTeddy

QLTeddy

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0
34 / 100
points

My partner's account has the same issue.

Author name
QLTeddy
Date
Answer likes
answer
a

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