Answered question

Credit card payment is declined?

Cards keep getting declined. Trying to set up an account.

doris
doris

doris

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Hello doris,

Apologies for the situation experienced.
Checking your account I could see that you have reached out to our support department and they've tried to assist you with this.
However, you will have to contact us again following the steps Mike and other users provided with the exact errors that you are receiving.

Thank you for your understanding.
Have a good day.
-Bogdan

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Other answers

Hi Doris

These are the accepted payment methods

You can use a Visa or MasterCard credit card to pay for your Fizz plans.

  • including Visa or MasterCard prepaid cards which accept recurring payments
  • including also Debit MasterCard or Visa Debit card
  • .
    Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted.
    Foreign credit/debit cards are not all accepted.
    You also cannot use the funds from your Fizz Wallet to pay for your monthly plan.


    IMPORTANT - Address associated to the Credit Card

    When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:

    The name of the street (Ave, avenue)
    Special works (Saint, St, Ste)
    Hyphens
    Spaces
    Spelling

    Source: https://fizz.ca/en/faq/what-payment-methods-can-i-use

    If you do not have a valid credit card, yoy can use a recharchable prepaid credit card, users reported that koho is accepted by Fizz.

    In case of problem, you can contact Fizz support by chat

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page



    If you need a referral code, in order to receive 25$

    https://community.fizz.ca/questions/2198337-place-referra...

    You can choose mine

    To be transparent, both parties will receive the bonus credit once you have paid your second bill.
    Welcome to Fizz!

doris
doris

doris

User level
Level
0
11 / 100
points

I have tried 3 different cards. Please help!

cristi
cristi

cristi

User level
Level
2
1579 / 2000
points

Never ever had any issue, I would call the bank to see the declined reason in the bank system. It can be something about limits, adrress...

kokoboko
kokoboko

kokoboko

User level
Level
2
1289 / 2000
points

call the credit card bank issuer,

Gilles
Gilles

Gilles

User level
Level
3
2620 / 5000
points

Ho a whizz showed up miracle. But the answer is less than miracle.