or Ask a question

Answered question

Fizz EXT data not working for more then 6 hours now ??

Hi since this morning my Fizz EXT data is not working. Please help

Mohammad
Mohammad

Mohammad

User level
Level
0
1 / 100
point
about 1 month ago
Category
My Mobile
Category
Data
Answer count
8 answers
Author name
Mohammad
Date
January 21, 2021
Hits
viewed 52 times
question
q
MichelP
MichelP

MichelP

User level
Level
4
5000 / 5000
points

Mohammad,
Sorry
This morning, FIZZ Ext works for me.

Author name
MichelP
Date
Answer likes
answer
a

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Hi Mohammad

It seems a problem with Fizz, there are multiple posts regarding this problem

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

Author name
Mike
Date
Answer likes
answer
a
StefanM

StefanM

User level
Level
4
5000 / 5000
points

There is a problem with Fizz right now.

Author name
StefanM
Date
Answer likes
answer
a
Dragos
Dragos

Dragos

User level
Level
0
14 / 100
points

Yup, no data since morning. I wonder where is Fizz's service status page xD

Author name
Dragos
Date
Answer likes
answer
a
clau3166

clau3166

User level
Level
2
1439 / 2000
points

Have you tried reaching out to Fizz customer service directly, Mohammad? The community unfortunately cant help with this type of issue. Good luck :)

Author name
clau3166
Date
Answer likes
answer
a
cristi
cristi

cristi

User level
Level
2
1841 / 2000
points

hi,
i had the same issue.... i was thinking is because of mine....

Author name
cristi
Date
Answer likes
answer
a
kokoboko
kokoboko

kokoboko

User level
Level
2
1451 / 2000
points

did they say why?

Author name
kokoboko
Date
Answer likes
answer
a
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Mohammad,

We're sincerely sorry to hear about this situation encountered. I took a look at your account and I see that you've reached us regarding this matter and one of my colleagues has already further helped with it by escalating a ticket to our technical department. As soon as we have an update from them, rest assured we will inform you via email.

If you need additional assistance, for all the information on how we can be reached you can check our page:  https://fizz.ca/en/contact-us

Thank you so much for your understanding.
Have a wonderful day!
-Ioana

Author name
Whizz
Date
Answer likes
answer
a

Didn't find your answer ?

Fizz